Interconnection and MMR Manager, NA

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This position can be based on-site at our office in San Antonio, Shackelford County, New Albany, or Port Washington in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

The Interconnection & MMR Manager, Central provides dedicated regional ownership for meet-me-room operations, cross-connect delivery, access coordination, remediation, operational readiness and records across assigned North American campuses. The role helps Vantage move from reactive site-by-site support to a consistent operating model with clear technical validation, disciplined execution and reliable handoffs across Customer Experience, Site Operations, Security, Construction, Legal, Procurement, carriers and customers.

2027 position mandate: Establish Central-region MMR ownership, strengthen Texas coverage and readiness, improve cross-connect execution, and reduce geographic and workload pressure on the current East and West MMR Managers.

Essential Job Functions

MMR operations and regional ownership

• Own day-to-day MMR operational governance for the Central region, with primary coverage for Texas campuses and developing Central sites.

• Maintain a regular campus cadence covering room readiness, rack and pathway availability, power, labelling, housekeeping, access controls, remediation needs and operational risks.

• Coordinate regional coverage and continuity with the East and West Interconnection & MMR Managers, including vacation, escalation and surge support.

Cross-connect and interconnection delivery

• Validate cross-connect requests for technical completeness, carrier readiness, authorized pathways, available capacity and required agreements before work begins.

• Lead planning, execution oversight and closure for fiber, copper and coaxial cross-connects, including customer/carrier coordination, testing confirmation and record updates.

• Coordinate inter-building connectivity and complex routing requests with the appropriate engineering, construction and operations stakeholders.

• Support timely delivery against established service commitments when the carrier is provisioned and all prerequisites are satisfied.

Access, change and security coordination

• Coordinate MMR access requests with Security and Site Operations and ensure requests follow the approved ServiceNow and site-access processes.

• Confirm that carrier and vendor personnel have the required approvals, work plans, MOPs/CMOPs, escorts and change records before entering controlled areas or performing work.

• Maintain auditable access and activity records and support periodic reviews of access compliance and exceptions.

MMR readiness, remediation and standards

• Identify and drive remediation for legacy and new-site issues involving rack layouts, A/B power, cable management, labelling, pathways, capacity and carrier equipment placement.

• Participate early in design, construction, turnover and site-acceptance reviews so MMR requirements are validated before ready-for-service handoff.

• Apply and improve standard MMR design and installation requirements, escalating deviations and documenting agreed exceptions.

• Coordinate vendors and internal teams through implementation, inspection, punch-list closure and final operational acceptance.

Carrier, customer and commercial support

• Serve as a regional technical and operational point of contact for carriers, ISPs, cloud providers, enterprise customers and internal Customer Experience teams.

• Partner with the Carrier Relationship Manager and Legal on carrier onboarding and Carrier Service Agreement dependencies, while keeping operational execution moving through the proper controls.

• Provide technical input for customer and carrier discussions, escalations, scope validation, deployment sequencing and site-specific interconnection options.

• Support accurate capture of billable cross-connect and MMR services and provide required operational evidence to commercial and Finance partners.

Documentation, capacity and systems

• Maintain accurate records for requests, LOAs, circuit and cross-connect identifiers, rack/port assignments, carrier equipment, pathways, capacity, diagrams, agreements and completion evidence. 

• Use ServiceNow, DCIM/Sunbird, SharePoint and approved tracking tools as designated systems of record; identify data-quality gaps and drive correction.

• Monitor MMR rack, port, pathway and power capacity and recommend upgrades before constraints affect delivery. 

• Produce concise status reporting on demand, backlog, ageing, readiness, remediation, access compliance, capacity risks and escalations.

Incident, escalation and continuous improvement

• Coordinate diagnosis and resolution of MMR and interconnection issues with carriers, Site Operations, Network/IT teams, Security and vendors.

• Lead or support time-sensitive customer and carrier escalations, establish owners and recovery actions, and maintain clear stakeholder communications.

• Document lessons learned, improve workflows and contribute to scalable North American MMR governance, training and standard operating procedures.

• Participate in an on-call or escalation rotation for critical interconnection issues, as required by the operating model.

Job Requirements

Required

• Five or more years of relevant experience in data centers, telecommunications, carrier operations, network infrastructure, interconnection, structured cabling, critical facilities or a closely related environment.

• Practical experience with meet-me rooms, cross-connect delivery, carrier demarcation, fiber-optic infrastructure and controlled access environments.

• Working knowledge of fiber and copper cabling, patch panels, racks, pathways, labelling, power redundancy and change-control practices.

• Demonstrated ability to manage multiple concurrent requests, projects, vendors and escalations across geographically distributed sites.

• Strong written and verbal communication, documentation, stakeholder-management and problem-solving skills.

• Proficiency with Microsoft 365 and experience with service-management, project-tracking, DCIM or comparable operational systems.

• Ability to travel regularly and work across North American time zones; availability for critical escalations when required.

Preferred

• Bachelor’s degree in Telecommunications, Networking, Information Technology, Engineering, Construction Management or a related field, or equivalent practical experience.

• Experience working for a colocation data-center operator, network carrier, fiber provider, cloud provider, hyperscale or mission-critical infrastructure organization.

• Experience with ServiceNow, DCIM platforms such as Sunbird dcTrack, SharePoint, Procore, Ironclad or comparable tools.

• Knowledge of carrier onboarding, service agreements, MOP/CMOP governance, TPRM/MSA dependencies and customer cross-connect delivery.

• Relevant industry certifications such as BICSI RCDD/DCDC, FOA CFOT, PMP or ITIL are considered assets.

Success Measures

• An operating cadence, stakeholder map and clear coverage and escalation paths are established for assigned Central campuses.

• Baseline readiness and risk reviews are completed for priority Texas and Central sites, with a prioritized remediation plan maintained.

• Regional cross-connect work follows consistent intake, validation, delivery, closure and recordkeeping, with improved cycle time, ageing and backlog.

• Adoption of the approved MMR access workflow increases, with fewer manual or exception-based requests.

• MMR, carrier, cross-connect and capacity records are complete and reliable in the designated systems of record.

• Repeatable standards, handoffs and reporting are documented and adopted across North America.

Work Environment

This position is based in the Central United States, with primary support for Texas and developing Central campuses. The role requires regular travel to assigned campuses and other North American locations as business needs require, and availability for an on-call or escalation rotation for critical interconnection issues.

The role combines office-based work, remote coordination and work within active data-center and construction environments. The employee may be required to walk campuses, climb stairs or ladders, inspect racks and overhead/underfloor pathways, work around active critical infrastructure and use appropriate personal protective equipment. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role. The position is expected to model Vantage values, including Trust, Accountability, Respect and Agility.

This role is open on a rolling basis, and we review applications as they come in. There’s no set deadline, but if you’re interested, we encourage you to apply soon—our hiring needs can shift, and we welcome applications at any time.

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We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.