INCIDENT MANAGER L1

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Do
RESPONSIBILITIES
âÃÂâ    Drive the efficiency and effectiveness of the Incident Management process
âÃÂâ    Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer
âÃÂâ    Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle
âÃÂâ    Knowledge management activities - creation and sustenance
âÃÂâ    Meet the SLAs and other KPIs agreed and produce the Process Performance Reports
âÃÂâ    Ensuring Process adherence across the Account and extending the Support for Process audits and assessments.
âÃÂâ    Bring in Service improvements and close the Gaps as per the Audits and Assessments
âÃÂâ    Conduct Incident and Major management training and spread awareness
âÃÂâ    Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution

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KEY SKILLS AND COMPETENCIES
âÃÂâ    Excellent people management and operational skills
âÃÂâ    Ability to interact with all levels of the Customer and IT provider organization
âÃÂâ    Good presentational skills
âÃÂâ    Effective communication skills
âÃÂâ    Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues
âÃÂâ    ITIL Foundation Level Training or knowledge required, preferred ITIL SO intermediate certification
âÃÂâ    5-8 years of experience in IT Service Management 

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Mandatory Skills: ITIL Incident Mgmt . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.