INCIDENT COORDINATOR L2

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Do

    Ensure the Incident resolution within the Response and Resolution SLAs
    Support the Incident Management Lead as needed and prepare the SLA Reports for Incidents
    Track the Backlog, pending, re-opened incidents and work for their closure asap.
    Coordinate with the Event monitoring teams and ensure creation of the alert-based incident creation
    Collaborate with the key stakeholders (SD Team, Customers, End users, Technical resolution team, Vendors, and CIS Delivery management team) during the incident resolution and Incident escalations and Ensure communication update is done on-time
 

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KEY SKILLS AND COMPETENCIES
    Shall have Knowledge of the ITSM Tool; Remedy or ServiceNow or HPSM
    Shall have 3-5 years of experience in a similar role
    A minimum overall 5 year IT service experience
    Should have ITIL V3 Foundation certification
    Good analytical, communication, presentation and reporting skills
 

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Mandatory Skills: ITIL Incident Mgmt . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.