Healthcare Associate L1

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 

Job Description

Join Wipro Philippines Inc as a Customer Service Representative!

As a critical member of our team, you will be the first point of contact for our customers. Your role will involve professionally managing incoming calls, where you will resolve customer inquiries and issues efficiently. We are looking for individuals who are not just problem solvers but also passionate communicators dedicated to fostering a positive experience for every caller.

Your responsibilities will encompass:

• Active Listening: Attentively understand customer needs and demonstrate empathy to build genuine connections.
• Product Knowledge: Maintain a comprehensive understanding of our client's offerings to provide informed assistance.
• Call Management: Punctually resolve issues while maintaining a professional demeanor, ensuring that every interaction is pleasant.
• Documentation: Accurately document customer interactions and maintain detailed records in our call tracking systems.
• Performance Goals: Meet and exceed contractual Key Performance Indicators (KPIs) to contribute to the overall service excellence.
• Continuous Improvement: Engage in activities aimed at enhancing customer satisfaction and operational performance

Qualifications:

• • At least High School Graduate/K12 Graduate
  • Min. of 6 mons of customer service experience
  • Strong verbal and written communication skills
  • Excellent listening skills
  • Ability to handle customer inquiries and complaints professionally
  • Good problem-solving and analytical skills
  • Proficiency in basic computer applications and typing
  • Ability to work in a fast-paced environment
  • Willingness to work in shifting schedules

͏

Key Competencies Required:

• Client Centricity: Ability to prioritize the customers needs and advocate for their interests.
• Passion for Results: A drive to achieve measurable outcomes and continually improve performance.
• Execution Excellence: Consistently deliver high-quality results through effective planning and execution.
• Collaborative Working: Foster a team-oriented environment to maximize group effectiveness.
• Learning Agility: Demonstrate a commitment to personal and professional growth in a dynamic workspace.
• Problem Solving & Decision Making: Navigate complex scenarios with thoughtful solutions that benefit both the customer and the company.
• Effective Communication: Convey ideas clearly and persuasively, ensuring mutual understanding in all interactions.

͏

͏

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. 

Applications from people with disabilities are explicitly welcome.