Head of Operations

Company Description

We’re looking for an experienced Head of Operations to join our leadership team and help build the operational foundation of our growing fintech platform, a hands-on leader with strong experience in banking, fintech, payments, e-wallets or money transfer operations.

Job Description

• Day-to-day operational activities
• Build operational processes, procedures and internal controls
• Oversee cash-in, cash-out, wallet transfers and payment operations
• Manage reconciliation, settlement and transaction monitoring processes
• Coordinate with Compliance, Finance, Technology and Customer Support
• Oversee agent, merchant and banking partner operations
• Establish operational KPIs and service-quality standards
• Manage operational risks, incidents and escalations
• Support AML/KYC and regulatory operational requirements
• Build and lead the Operations team as scales

Qualifications

• 5+ years of relevant experience in fintech, banking, payments or financial services
• Strong knowledge of payment and transaction operations
• Experience with reconciliation and operational controls
• Understanding of AML/KYC and compliance processes
• Strong leadership and problem-solving skills
• Ability to build processes from the ground up
• Arabic & English required; French is a plus
• Startup mindset with strong execution capabilities

Additional Information

Send us your CV + with the title: Head of Operations to: hr@totalrecruitments.com