Head of IT EDP Data & Integration Operations

The Position

Join our Global IT organization as the Head of Data & Integration Operations and play a pivotal leadership role within IT EDP Data & Integration. As a global leader, you will be responsible for driving operational excellence, delivering high-quality support services, and shaping the strategic direction of platform onboarding and support capabilities across a complex international landscape.

In this role, you will lead global support operations, foster strong stakeholder partnerships, and build high-performing teams that enable business success. You will drive continuous improvement, scalability, and service innovation while ensuring a reliable, secure, and customer-focused experience for users across the Americas, Europe, and APAC regions

Duties & Responsibilities:

• Global Support Oversight: Manage 2nd level support for core platform components such us but not limited to: CI/CD Jenkins, GitHub, Atlassian, Datahub, Snowflake, Databricks, Collibra, Power BI, Tableau, Software Development and AI platforms…, ensuring timely and effective issue resolution across the Americas, EU, and APAC regions.
• Training & Development: Collaborate with platform product teams to design and deliver impactful training programs that enhance user skills and platform adoption.
• Stakeholder Collaboration: Build strong relationships and feedback loops with platform product teams and implementation partners to continuously improve our services.
• Team Leadership: Inspire, coach, and develop a diverse team, guiding individuals in their career progression and fostering a collaborative, high-performance culture.
• Strategic Direction: Define and execute the strategy for Platform Onboarding and Support services, adapting to evolving business needs and technology trends.
• Cross-Functional Engagement: Interface with senior leaders to gather insights and drive the continuous growth and improvement of our services.
• Operational Excellence
  • Continuously optimize your delivery
  • Strengthen system stability, cybersecurity, and service quality to reduce incidents and downtime
  • Provide and deliver systems and processes that consistently work, providing a trustworthy base
  • Build scalable, automated solutions that enable innovation while maintaining robust operations
• Business focus    
  • Deliver business value at speed
  • Maximize business collaboration and partnership aligning talent and scope to the highest-impact activities
  • Prioritize initiatives that maximize value and stop or defer low-impact work
  • Drive and deliver value by balancing speed, high quality and innovation
• Collaboration
  • Collaborate to deliver value as One Team
  • Embed collaboration and learning in all our activities
  • Be a learning organization and continuously develop relevant technology and skillsets
  • Invest into people and leadership with a focus on collaboration

Requirements:

To be successful in this role, you should have:

• Master’s degree (MBA, MSc, or equivalent) in IT or related field, with 8-10 years of relevant experience.
• Minimum 5 years of people leadership experience in IT, preferably with globally distributed teams.
• Proven background in support, training, or delivery of software solutions / products.
• Experience in the Biotech or Pharmaceutical industry is a strong plus.
• Solid understanding of GxP, Computer Systems Validation, regulatory requirements, and pharma compliance is highly desirable.
• Exceptional interpersonal and stakeholder management skills.
• Ability to communicate complex technical concepts to non-technical audiences.
• Strong collaboration skills, working effectively across departments and with external partners.
• Passion for coaching, developing talent, and fostering professional growth.
• Continuous improvement mindset and a drive for operational excellence.

Required Skills

• Customer Orientation    
  • Identify and solve internal customers' needs
  • Operational excellence towards customers
  • Establish alliances and long-term relationships
  • Seek synergies with different areas
  • Create added-value strategies and proposals
  • Flexibility to different profiles
• Navigating Change
  • Adaptability and flexibility
  • Uncertainty management
  • Challenge the status quo
  • Curiosity and learning agility
  • Risk analysis and management
  • Continuous improvement
• Strategic Vision
  • Proactivity and initiative
  • Push to achieve better results
  • Resilience and management of frustration
  • Accountability
• Leadership
  • Lead and provide guidance to a decentralized global team
  • Mobilizing and inspiring
  • Motivate and develop the team
  • Delegate and promote autonomy
  • Conflict management
• Goal Orientation
  • Analytical thinking
  • Autonomy
  • Complex problem solving
  • Planning and organization
• Impact and Influence
  • Assertiveness
  • Active listening
  • Promote credibility, trust, and self-confidence
  • Influence and impact