Head of Customer Supply Chain - FTC

Head of Customer Supply Chain
12-month FTC
Slough (HQ) with regular travel to Ashby-de-la-Zouch and customer sites.

We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.

We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows.

Join our snack-loving team
We’re looking for a Head of Customer Supply Chain to join us at KP Snacks. If you’re ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you – this could be your next big move.

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

About the role

At KP Snacks, we're passionate about building great partnerships and delivering excellent service to our customers. We're looking for a Head of Customer Supply Chain to lead a critical function at the heart of our business, ensuring we remain easy to do business with while delivering great service every day.

This is a high-profile leadership role that combines strategic thinking with operational excellence. You'll lead both our Customer Services team in Ashby and our Customer Supply Chain team in Slough, bringing together customer service delivery, supply chain strategy and customer collaboration. Sitting on the Supply Chain Leadership Team, you'll be the key link between our customers, Commercial teams, Manufacturing, Logistics and Central Supply Chain functions.

You'll shape our customer supply chain strategy, lead major customer relationships, drive continuous improvement, and help ensure we deliver outstanding service across some of the UK's largest retailers. This is an excellent opportunity for a people-focused leader who enjoys influencing at senior level, driving change and developing high-performing teams.

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

• Competitive annual salary, annual salary review and annual bonus opportunity (target 10%), plus a £7,500 car allowance

• KP Pension Plan with up to 7% matched contributions

• 25 days holiday (FTE)

• Comprehensive healthcare including Single Cover Private Healthcare, Health Cash Plan, Digital GP and Employee Assistance Programme

• KP4ME benefits platform with discounts, cashback and wellbeing support, plus access to the EV Car Scheme

• Enhanced family-friendly policies to support colleagues at every stage of life

What will you be doing?

• Leading high-performing teams
  Provide inclusive leadership to Customer Supply Chain Managers, the Customer Services Manager and wider team members, creating a culture of accountability, development and collaboration across both strategic and operational functions

• Owning the Customer Supply Chain strategy
  Develop and deliver KP Snacks' end-to-end Customer Supply Chain vision, ensuring alignment with Commercial, Manufacturing, Logistics and Central Supply Chain priorities

• Building strategic customer partnerships
  Act as a senior representative for KP Snacks with key customers, leading Joint Supply Chain Business Plans, managing senior stakeholder relationships and supporting long-term collaborative growth

• Driving service excellence and performance
  Take accountability for customer service performance across the customer estate, delivering against key measures including OTIF, forecast accuracy, case fill and customer satisfaction

• Leading transformation and continuous improvement
  Champion innovation, process improvement and cost-to-serve optimisation while ensuring customer supply chain insights influence business decisions through governance forums and supply planning processes

Requirements

We’d love to hear from you if you can bring:

• Strong leadership experience across customer-facing supply chain functions
  A proven track record of leading teams across both operational customer service environments and strategic customer supply chain roles

• Experience working with major retailers within FMCG
  The ability to build trusted relationships with senior customer stakeholders and manage complex supply chain challenges within a fast-moving commercial environment

• Broad business and supply chain exposure
  Experience working across multiple businesses, functions or supply chain disciplines, bringing a well-rounded perspective and strong commercial understanding

• Outstanding stakeholder management and influencing skills
  The ability to align cross-functional teams, influence at Director level and build effective partnerships both internally and externally

• A track record of leading change and developing people
  Experience building capability, coaching teams, managing transformation programmes and creating high-performing, engaged teams

Our purpose
At KP Snacks, we're passionate about creating happy snacking moments through our great tasting snacks and iconic brands. Every day, millions of people enjoy our products, including Hula Hoops, McCoy's, KP Nuts, Tyrrells, Skips, POM-BEAR and Butterkist, making us one of the UK's leading snack manufacturers.

For decades, we've been delighting consumers by combining well-loved favourites with exciting innovations that reflect changing tastes and expectations. We're equally passionate about our people and committed to creating a workplace where everyone can grow, develop and make a real impact.

As part of the Intersnack Group, one of the world's leading snack manufacturers, we combine global expertise with a shared commitment to creating happy snacking moments every day.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

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