Head of Boutique, WFJ

Job Purpose  

The Head of Boutique   (HOB)   is a pivotal leader   for the   Watches & Fine Jewelry   (WFJ)   business within the Fashion and W FJ   Boutique network   in Singapore   and a true Brand Advocate for CHANEL.    
 
This role embodies the CHANEL difference by delivering exceptional retail leadership and cultivating a boutique environment that reflects the brand’s values. Acting as a strategic business partner, the Head of Boutique bridges operational needs between the boutique and the corporate office, ensuring alignment, excellence, and innovation.  

Vision  

To be the ultimate house of luxury—defining style and inspiring desire, now and forever.  

Mission  

The   WFJ   H OB   is entrusted to inspire and lead the   matrix   boutique team s ,   d rive a   clienteling   strategy that deepens relationships with top clients, expands WFJ opportunities across Fashion clienteles and   travelling   clients   and ensures every client touchpoint reflects CHANEL’s service standards.”  

Leading the   regional   W FJ   flagship   boutique , which   is adjacent to the   regional   Fashion   flagship   Boutique   in an iconic location in Singapore ,   the   WFJ   H OB   is responsible for driving business growth and executing strategic objectives   for   W FJ   Core product categories   and High-end Jewelry leveraging the   robust   retail ecosystem with Fashion .  

   
In close partnership with the adjacent F ashion and Fra grance & Beauty boutique, the   WFJ   H OB   fosters a unified “One House” commitment, ensuring a seamless and elevated experience for every client. The role also upholds the highest standards of image within the boutiques and   demonstrates   a strong commitment to the personal and professional development of all team members.  

Impact You Can Create   in   the Role :  

Brand Stewardship    
Champion CHANEL’s image through impeccable visual merchandising, boutique upkeep, and team grooming.    
Act as a brand ambassador while fostering strong relationships with landlords, media, and local authorities.  

Inspirational Leadership  
Motivate and develop the boutique team by aligning them with CHANEL’s vision.    
Lead by example, coach consistently, and cultivate a high-performance culture through clear   c ommunication, regular feedback, and strategic talent development.  

Client-Centric Excellence  

Drive a   clienteling   strategy that deepens relationships with top clients, expands WFJ opportunities across Fashion clienteles and   travelling clients , and ensures every client touchpoint reflects CHANEL’s service standards. Leverage CEM data, client   insights   and market intelligence to strengthen engagement,   conversion   and long-term loyalty, while ensuring after-sales, complaints and service recovery are handled with excellence.  

High - End Business Responsibility  

Translate CHANEL’s High-End business strategy into clear boutique priorities and action plans. Partner with the High-End business team to build the team’s confidence in High Jewelry selling,   identify   client potential beyond event periods, and convert appointments,   events   and follow-ups into sustainable business growth.  

Merchandise & Inventory Mastery  
Collaborate with cross-functional teams to   optimize   product assortment, stock flow, and inventory accuracy. Inspire the team with each collection’s story and ensure efficient stockroom-to- shopfloor   processes.  

Performance & KPI Focus  
Demonstrate business ownership.   Lead the team to exceed sales targets through data-driven actions, client outreach, and service incentives. Monitor   daily/ weekly/ monthly sales   performance ,   variance analysis, annual/category target setting, sell-through, incentive   recommendations, and   clienteling   indicators.   P artner with management to   align on   goals and growth strategies.  

Operational Excellence  
Ensure smooth daily operations,   accurate   reporting, and compliance with all procedures. Adapt staffing to traffic patterns and share market insights to support business decisions.   Responsible for   safeguarding assets, service/repair follow-up, and disciplined   compliance.  

Strategic Partnerships  
Champion One House collaboration across WFJ, Fashion and Fragrance & Beauty, as well as Styling, VM, Merchandising, Marketing,   Learning   and Insights. Build strong internal networks to grow WFJ influence across the boutique ecosystem, strengthen cross-métier   capabilities   and deliver shared business priorities.  

You are Energized by:  

• Creating exceptional client experiences that reflect the elegance and timelessness of CHANEL.  

• Inspiring and developing boutique teams to reach their full potential through coaching, feedback, and empowerment.  

• Upholding the brand’s image through meticulous attention to visual merchandising, boutique presentation, and team grooming.  

• Building meaningful relationships with clients, colleagues, and external partners to foster loyalty and trust.  

• Driving   performance and   results through strategic thinking, data-driven decisions, and a passion for excellence.  

• Collaborating across functions to bring collections to life and ensure seamless boutique operations.  

• Championing innovation and continuous improvement in service, product presentation, and team engagement.  

• Leading with purpose and authenticity, embodying the CHANEL spirit in every interaction.  

What You Will Bring  

• A university degree in any discipline, with   minimum   1 0   years of experience leading large teams in dynamic environments.  

• Strong exposure to luxury retail,   with experience leading watches &   fine jewelry   with a deep appreciation for brand heritage and client experience.   Experience in leading Fashion business is an advantage.  

• GIA as a plus,   excellent   business analytics, strategic thinking, agility, relationship-building   competencies ,   with   ability   to navigate matrix stakeholders.  

• Proven leadership capabilities, with   a track record   of inspiring, coaching, and developing high-performing teams.  

• Exceptional communication and interpersonal skills, with a natural ability to connect with clients and colleagues.  

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of   each individual   increases the diversity,   complementarity   and effectiveness of our teams. We strongly encourage your application, as we value the perspective,   experience   and potential you could bring to CHANEL.