Guest Service Agent- Reservation

Company Description

Welcome to  Elysium Noosa Resort  an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations. 

Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa /Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast. 

Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay. 

Job Description

• Promptly answer all requests for reservations and record them accurately. 
• Communication between Front Office and Reservations Office open and reciprocal. 
• Ensure completion of daily duties (e.g. Correspondence, Reports, etc) 
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson 
• Ensure that any payment issues are brought to the attention of the Reservations Supervisor and Financial Controller. 
• Ensure Authority Forms are received and filed for all chargeback bookings.   
• To have an understanding of our competitors. 
• Promote up selling of hotel services.  
• Manage no show bookings in accordance with the hotel cancellation policy 
• Understand group booking transactions. 
• Follow Elysium Resort Noosa brand standards to ensure full compliance within LQA Audits 
• Any other duties assigned by your Supervisor / Manager. 

Qualifications

• Customer Service experience
• Exposure to systems (preferred Opera)
• Open driver's license 
• Ability to multi-task and work in multiple areas in the Front Office department

Additional Information

• 30% discount on food and beverage at Accor properties worldwide
• Generous accommodation discounts across 4,500+ properties in over 110 countries
• Career mobility across Accor’s global brand portfolio
• 25% Discount in our signature Restaurant Cibaria & Bar Capri 
• Immediate Commencement 
• Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skill
• Available for 7 day Roster coverage 
• Open to Part Time employment