Guest Service Agent

Company Description

Pullman Maldives Maamutaa

Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game.

Nestled in the Southern Maldives on Maamutaa Island within the Gaafu Alifu Atoll, our enterprising playground spans 18 hectares of lush greenery, encircling a natural lake. Our commitment? Providing you with the holiday of a lifetime—where the dynamic blend of business and pleasure takes center stage.

Let’s dive into the art of balancing work and play, where every moment is an opportunity to cultivate success and revel in the joy of discovery!

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Welcome and warmly assist guests upon arrival, throughout their stay, and at departure.
• Handle check-in and check-out procedures accurately and efficiently.
• Provide information about resort facilities, services, activities, and local attractions.
• Attend to guest requests, inquiries, and concerns promptly and professionally.
• Coordinate with other departments to ensure smooth and personalized guest experiences.
• Handle guest accounts, payments, and related documentation accurately.
• Maintain accurate records and ensure proper communication of guest preferences and requests.
• Promote resort services, activities, and upselling opportunities where appropriate.
• Handle guest feedback and complaints with professionalism, following service recovery procedures.
• Maintain a high standard of hospitality, grooming, and professional conduct at all times.

Qualifications

• Diploma or degree in Hospitality Management, Tourism, or a related field is preferred.
• Previous experience in Front Office, Guest Relations, or a similar hospitality role in a remote setting is an advantage.
• Good command of English; proficiency in Mandarin, French, or German language is an advantage.
• Strong communication and interpersonal skills.
• Guest-focused, friendly, and service-oriented personality.
• Good problem-solving and organizational skills.
• Ability to work effectively under pressure and in a multicultural environment.
• Proficient in basic computer applications and hotel/resort systems.

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS