Guest Experience Host

Company Description

At Sofitel, luxury is more than elegance - it’s a way of operating. Every interaction, every decision, every leader and ambassador shapes our reputation. As People and Culture Manager, you will drive the strategic heartbeat of the hotel, ensuring our people and culture fuel both exceptional guest experiences and strong commercial outcomes.

Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools, and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera. 

Job Description

A career that lets your passion shine:

• Create a warm and memorable first impression, welcoming every guest in accordance with Sofitel luxury service standards.
• Assist guests with luggage on arrival and departure, including storage, retrieval and delivery to guest rooms with care and attention.
• Provide personalised information about the hotel, local attractions, dining, transportation and the best of the Gold Coast.
• Escort guests to their rooms when required, introducing hotel facilities and responding to questions along the way.
• Assist with valet parking and coordinate taxis, private transfers and other guest transportation requirements.
• Anticipate and respond to special requests, including guest amenities, celebrations, room deliveries and personalised touches.
• Support the Concierge and Front Office teams with reservations, local recommendations and guest enquiries.
• Maintain an immaculate and welcoming hotel entrance, lobby and Concierge environment, ensuring presentation reflects Sofitel luxury standards.
• Safely receive, store and deliver guest luggage, mail and parcels while maintaining accurate records and security.
• Promote hotel facilities, dining experiences, events and services, helping guests make the most of their stay.
• Collaborate closely with Front Office, Housekeeping, Engineering, Food & Beverage and other departments to ensure a seamless guest journey.

Qualifications

What you will bring to the role:

• A genuine passion for hospitality and creating memorable guest experiences.
• Warm, confident and professional communication skills with a natural ability to connect with people.
• A luxury service mindset with strong attention to detail and pride in personal presentation.
• Ability to manage multiple guest requests efficiently while remaining calm, organised and attentive.
• A collaborative attitude and willingness to work closely with colleagues across all hotel departments.
• Openness to feedback, continuous learning and ongoing development within Sofitel.
• Flexibility to work across a seven-day hotel operation according to business and guest needs.

Additional Information

Thrive in Our Sofitel Gold Coast Broadbeach Community

• Competitive salary package and incentive plan with comprehensive benefits 

• Complimentary lunch daily, dry cleaning, and on-site secure parking in the heart of Broadbeach 

• Celebrate your work anniversary with a complimentary Sofitel luxury stay and breakfast for two, plus a paid day off on your birthday 

• Generous discounts on accommodation, dining, and lifestyle experiences across Accor’s global portfolio 

• Tailored recognition and reward programs, with both pop up and large scale employee events every month

• Ongoing leadership development, mentoring, and career growth opportunities 

• Inclusive and supportive culture where your creativity and leadership shape the guest experience 

Full Australian working rights are required for this role with the ability to work an average of 38 hours per week.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.