General Manager - Santa Clara

This is a full-time on-site role for a General Manager at JETSET Pilates - Rivermark. The General Manager will be responsible for overseeing the day-to-day operations of the studio, managing staff, ensuring customer satisfaction, and driving business growth. They will also be responsible for implementing marketing strategies, tracking expenses, payroll inputs, and vendor spend; operate within the approved budget and escalate variances for Owner approval and  budgets, and maintain a positive and motivating studio environment.

Responsibilities - Before Studio Opening

• Recruitment & Staffing: build and maintain pipelines for studio leads and instructors. Own screening resumes, conducting initial interviews and coordinating other interviews, maintaining a consistent talent pipeline, overall hiring and onboarding into JETSET systems and studio
• Complete training and modules from JETSET HQs  (including 3-days onsite training in Miami, FL and onsite Instructor training)
• Own and execute local marketing, social media & digital marketing initiatives to drive client acquisition and exceed studio-specific pre-opening goals
• Lead presales, founding member acquisitions  + community events calendar
• Set up studio ops systems (front desk workflows, SOPs, service recovery playbooks)
• Own pre-studio opening procedures aligned with JETSET HQ’s processes, and coordinate with Owners/HQ to meet launch timeline milestones

Responsibilities - After Studio Opening

• Collaborate closely with leadership to manage day-to-day operations and implement studio-wide strategies, policies, and procedures
• Ensure the delivery of outstanding customer service and maintain the highest standards of quality consistent with JETSET Pilates.
• Analyze key performance indicators, including sales, utilization, retention, expenses, and payroll, to drive business success.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Address client inquiries, issues, and concerns in a timely and professional manner.
• Build and maintain strong relationships with the local health, fitness, and wellness communities, as well as key influencers and potential corporate partners.
• Create, monitor, and adjust class and staff schedules to optimize studio efficiency.
• Recruit and manage studio leads, lead instructor, and other instructors
• Manage inventory for supplies, retail, and beverages as needed.
• Plan and facilitate team meetings and social events to foster a positive team culture.

Qualifications

• Experience in managing a fitness or wellness facility preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Entrepreneurial mindset with a focus on business growth
• Knowledge of Pilates with Mat or Reformers is a plus
• Experience in fitness industry preferred
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Customer service oriented mindset
• Experience in marketing and sales is a plus
• Must be willing to attend and become certified at the JETSET Pilates training academy
• Must be willing to teach 4-8 classes per week.
• Must be willing to be in the studio for a minimum of 25 classes each week.

If you are a passionate leader who is committed to driving success and growth, we want to hear from you! Apply now to join the JETSET Pilates team and be part of our mission to transform lives through fitness and wellness.    To apply, please submit your resume and cover letter to rivermark@jetsetpilates.com We look forward to welcoming you to our team!