GCC Transition Manager

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description

GCC Transition Manager

Location :- Bangalore

Experience :- 12+ years

Your Role

Lead end-to-end transition and service takeover programs involving people, processes, applications, infrastructure, and operational responsibilities from client/incumbent vendors to delivery teams. Ensure seamless knowledge transfer, operational readiness, and service continuity.

Key Responsibilities

• Define transition strategy, roadmap, governance model, and transition plans.
• Manage transition scope, milestones, risks, dependencies, deliverables, and acceptance criteria.
• Lead transition kick-off workshops and stakeholder governance meetings.
• Drive Knowledge Transfer (KT), shadowing, reverse-shadowing, and readiness assessments.
• Ensure creation and validation of SOPs, runbooks, support manuals, and operational documentation.
• Coordinate with client teams, incumbent vendors, SMEs, HR, security, infrastructure, and delivery teams.
• Monitor service readiness, operational maturity, and transition success metrics.
• Manage risks, escalations, and ensure smooth handover into steady-state operations.
• Provide executive status reporting and stakeholder communication.

Your Profile

• 12-18 years of experience in Transition Management, Program Management, Service Delivery, or GCC setup initiatives.
• Strong experience in large-scale transition and transformation programs.
• Expertise in Knowledge Transfer, Service Transition, Governance, Risk Management, and Operational Readiness.
• Experience working in multi-vendor and global delivery environments.
• Strong stakeholder management, communication, and leadership skills.
• Good understanding of ITIL, Managed Services, and Service Management frameworks.

Good to Have

• GCC setup and captive center transition experience.
• PMP, PRINCE2, ITIL, or SAFe certifications.
• Experience in cloud transformation and infrastructure transitions.
• Exposure to organizational change management and people transitions.

About Us

At Capgemini Engineering, we bring together a global team of experts to help organizations transform and scale through technology, innovation, and operational excellence. Join us to drive complex transition programs and build next-generation global delivery organizations.

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.