❗❗Full Timer Assistance Coordinator - AM/PM/ON ❗❗

Company Description

Lebanon-based international medical assistance and travel insurance company, operating since 2001.

Job Description

🔹 Key Responsibilities:
- Handle incoming calls and emails professionally  
- Assist clients with support and coordination  
- Manage case files and documentation  
- Communicate with providers and beneficiaries  
- Apply coverage decisions and reimbursement procedures  
- Send Guarantees of Payment  
- Ensure system and quality compliance  
- Collaborate with the team and other departments

Qualifications

🔹 Ideal Candidate Should Have:

- Strong communication and interpersonal skills  
- Customer service focus with attention to detail  
- Ability to multitask and stay calm under pressure  
- Team player and problem solver  
- Basic knowledge of medical/insurance terms is a plus  
- Willingness to work flexible shifts - at least 2 shifts out of 3 (AM, PM & ON)

Additional Information

📍 Location: Dbayeh  

🕒 Shifts: 
- AM: 7:00 AM - 3:00 PM
- PM: 3:00 PM – 11:00 PM 
- ON: 11:00 PM - 7:00 AM 

💼 Job Type: Full-Timer (170 Hrs/month) + Benefits