Field Service Technician

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

We are seeking a motivated and technically skilled Field Service Technician to join our Service team. In this role, you will be responsible for delivering high-quality service and support to customers, ensuring equipment operates efficiently and reliably. The ideal candidate will be a strong team player with excellent technical troubleshooting skills, a customer-focused mindset, and a strong sense of ownership and accountability.

Important Requirements:

• Must be a Malaysian or Singaporean citizen.
• Must possess a valid driving license and be willing to travel to customer sites.
• Willingness to support occasional overseas projects and assignments.

Key Responsibilities

• Comply with all Health, Safety, and Environmental (HSE) policies and procedures.
• Support organizational objectives, policies, and operational standards.
• Perform installation, commissioning, maintenance, troubleshooting, repair, and training activities on assigned equipment.
• Ensure timely resolution of technical issues to achieve high levels of customer satisfaction.
• Assist the Shift Lead in reviewing equipment performance, identifying issues, and preparing customer reports.
• Maintain and ensure proper calibration and upkeep of tools and test equipment.
• Provide technical support to customers and fellow service professionals as required.
• Participate in ad-hoc projects and continuous improvement initiatives.
• Maintain clear and professional communication with customers and internal stakeholders.
• Support cost-control initiatives and efficient resource utilization.
• Perform any other duties assigned by the Shift Lead, including support for overseas projects when required.

Qualifications

Education

• Diploma or equivalent technical qualification in:
  • Electrical Engineering
  • Electronics Engineering
  • Information Technology
  • Hydraulics
  • Air-Conditioning Systems
• Candidates with Higher Nitec and relevant industry experience are encouraged to apply.

Experience

• Minimum 2-3 years of hands-on experience in troubleshooting, repair, and maintenance of electrical and electronic systems and equipment.
• Experience working in a field service environment is highly advantageous.

Skills & Competencies

• Strong technical troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Customer-focused with a commitment to delivering exceptional service.
• Ability to work independently and collaboratively within a team.
• Highly organized, self-motivated, reliable, and accountable.
• Able to remain calm and professional in fast-paced and challenging environments.
• Positive attitude, strong sense of urgency, and willingness to learn.

Work Environment

This role is primarily based at customer sites and may involve work at:

• Airports
• Ports and cruise terminals
• Courthouses
• Correctional facilities
• Government facilities
• Other customer locations as required

The successful candidate should be comfortable working in dynamic environments and be willing to travel to customer sites as part of daily responsibilities.

Why Join Us?

• Opportunity to work on advanced technology and mission-critical equipment.
• Exposure to diverse customer environments and projects.
• Collaborative and supportive team culture.
• Ongoing technical development and career growth opportunities.

If you are a hands-on technician with a passion for customer service and problem-solving, we would love to hear from you.

Additional Information

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.