Field Service Technician - Permit Specialist

About Culligan Quench Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/   About Culligan There’s nothing more fundamental to life on Earth than water.  At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love.  For more information visit www.culligan.com.    Values: 5Cs Culligan as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results

Position Summary

The Plumbing Permit Specialist is responsible for managing and coordinating all plumbing permit activities throughout the Commonwealth of Massachusetts. This role ensures compliance with Massachusetts plumbing regulations, municipal permitting requirements, and company policies. The Plumbing Permit Specialist serves as the primary liaison between internal teams, licensed plumbers, local authorities having jurisdiction (AHJs), and customers to obtain permits, coordinate inspections, and maintain accurate compliance records.

The ideal candidate possesses strong knowledge of Massachusetts plumbing regulations, exceptional organizational skills, and the ability to effectively manage multiple permit requests across numerous municipalities.

Qualifications

Required 
• High school diploma or equivalent.
• 3+ years of experience in permitting, compliance, construction administration, plumbing operations, or related field.
• Knowledge of Massachusetts permitting processes and municipal requirements.
• Experience coordinating with licensed plumbers, contractors, or regulatory agencies.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Excel and Outlook.
• Ability to manage multiple projects and competing deadlines.
Preferred
• Associate's or Bachelor's degree in Business, Construction Management, Project Management, or a related field.
• Experience working with Massachusetts plumbing permits.
• Knowledge of 248 CMR and Massachusetts plumbing regulations.
• Experience with permit tracking software and compliance management systems.
• Prior experience in water treatment, filtration, construction, plumbing, or facilities industries.

Core Competencies and Physical Requirements

Core Competencies

• Regulatory Compliance
• Attention to Detail
• Project Coordination
• Customer Focus
• Problem Solving
• Time Management
• Documentation Control
• Process Improvement
• Communication Skills
• Relationship Management

Physical Requirements

• Ability to work primarily in an office environment.
• Occasional travel to municipal offices, customer locations, or project sites.
• Ability to remain seated for extended periods while managing documentation and permit systems.

Responsibilities

Permit Management

• Prepare, submit, track, and obtain plumbing permits from Massachusetts cities and towns.
• Coordinate permit applications with licensed Massachusetts plumbers and contractors.
• Review project scopes to determine permit requirements and applicable regulations.
• Monitor permit statuses and proactively resolve permitting delays.
• Maintain permit renewal schedules and expiration tracking.
• Ensure permit documentation is complete, accurate, and submitted in a timely manner.

Regulatory Compliance

• Maintain knowledge of Massachusetts plumbing codes, regulations, and permitting requirements.
• Verify projects comply with state and local plumbing requirements before work begins.
• Monitor regulatory changes and communicate impacts to operations teams.
• Ensure all work requiring licensed plumbing services is properly permitted.
• Support internal compliance audits and corrective action initiatives.

Inspection Coordination

• Schedule required inspections with local municipalities.
• Coordinate inspection readiness with field service teams and licensed plumbers.
• Track inspection outcomes and ensure deficiencies are corrected promptly.
• Obtain and maintain inspection approvals and close-out documentation.

Project Support

• Partner with Operations, Field Service, Sales, and Project Management teams to support installations and remediation projects.
• Provide permit-related guidance during project planning and execution.
• Identify permitting risks that may impact project timelines or customer commitments.
• Assist in developing permit process improvements and standard operating procedures.

Documentation and Reporting

• Maintain permit databases and records management systems.
• Ensure permit files contain all required approvals, licenses, inspection reports, and supporting documentation.
• Generate reports on permit activity, turnaround times, approval rates, and compliance metrics.
• Support internal and external audits by providing documentation and records.

Stakeholder Communication

• Serve as the primary point of contact for municipalities regarding permit applications and inspections.
• Communicate permit requirements, statuses, and timelines to internal stakeholders.
• Build and maintain positive working relationships with local permitting offices and inspectors.
• Escalate issues that may impact project schedules or regulatory compliance.

Beware of fake job offers falsely claiming affiliation with our company.   • We never request banking details or other personally identifiable information during interviews. • Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment. • Official emails are from our domain. Our approved emails will come from @quenchwater.com.     Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at jobs@quenchwater.com   We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
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