Field Service Engineer (Imaging)

FIELD SERVICES ENGINEER III - IMAGING

Regional -Remote

OK - KS

About the company:

Arch Solutions keeps critical infrastructure equipment running for organizations whose clients and patients depend on it.

We work across two areas of expertise. On the network side, our engineers troubleshoot and repair network, server, and storage infrastructure for large enterprises, keeping them connected to their data and systems. Through our Arch Medical team, we repair and maintain imaging equipment, including MRI machines, CT scanners, X-ray rooms, and more. We support rural and underserved communities across our region.

Founded in 2010 and grown without outside investment, Arch is headquartered in Edmond, Oklahoma and operates globally. We’ve built our reputation on responding fast and getting it right the first time, in situations where the stakes are high. That’s the standard behind everything we do, and everyone who works here is part of upholding it.

Role and Responsibilities:

As a Senior Field Service Engineer, you will play a critical role in delivering reliable, high-quality service to our customers while adding to the technical strength and professionalism of the broader engineering team. This role combines hands-on technical execution with collaboration, cross-training, and disciplined documentation to ensure consistent service outcomes.

• Customer Service & Technical Execution
  Provide world-class, hands-on support to imaging customers through accurate diagnosis, repair, maintenance, calibration, and preventative service of imaging equipment within the assigned region.

• Customer Experience & Professionalism
  Engage with customers in a positive, professional, and solutions-oriented manner, building trust and confidence through clear communication and dependable follow-through.

• Equipment Inspection & Maintenance
  Inspect, troubleshoot, repair, and maintain a variety of imaging modalities in accordance with manufacturer specifications, service standards, and contractual commitments.

• Field Collaboration & Technical Support
  Support and collaborate with fellow engineers in the field by sharing technical expertise, assisting with complex issues, and contributing to faster, higher-quality resolutions.

• Travel & Coverage Flexibility
  Travel between customer sites as needed, prioritizing locations and systems where service demand is highest to ensure timely coverage and uptime.

• Parts Identification & Quoting Support
  Accurately identify parts required for repairs and maintenance, support quoting activities, and communicate requirements clearly to enable timely sourcing and approval.

• Parts & Logistics Coordination
  Manage the receipt, return, and tracking of parts and tools, ensuring proper handling, documentation, and cost awareness throughout the service process.

• Documentation & Reporting Discipline
  Maintain clear, accurate, and timely service documentation, including service reports, PM records, and system notes, to support continuity, compliance, and operational insight.

• Regulatory Compliance & Safety
  Perform all work in compliance with applicable regulatory requirements, OEM guidelines, and company policies, with a consistent and sincere focus on safety for patients, customers, and team members.