F&B Hostess

Company Description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job Description

• Present a positive first impression of the establishment’s friendliness, excellent service and high standards.
• Greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter names into the computer system, and show guests to their table and bid them farewell as they leave.
• Inform guest about current promotion and who will be serving them to ensure a smooth handoff to the service staff.
• Answer incoming calls to the restaurant and provide appropriate service.
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders and to receive payments by validating credit charges; approving checks; accepting currency.
• Handling guest reservation details from the reservation system, table allocation, dietary requirements, billing.

Qualifications

• Proficiency in Micros
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• At least 1 year experience working on a similar role.
• Hospitality background is preferred. 
• Fluency in English; additional languages are a plus.

Additional Information