English customer service representative

Company Description

Sutherland is a global player in digital transformation, combining Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics to support enterprises in achieving business success. We work with globally recognized brands, leveraging advanced technologies and business process excellence to drive innovation and scalable transformations. With over 363 unique inventions and several patented technologies, Sutherland is at the forefront of creating pioneering solutions. Our commitment lies in optimizing operations, enhancing customer experiences, and delivering tailored, outcome-driven solutions via an “as-a-service” model.

Job Description

This is a full-time, on-site role for a Customer Service Agent, located in New Cairo. The Customer Service Agent will manage daily interactions with customers, addressing inquiries, resolving concerns, and ensuring customer satisfaction. Responsibilities include managing customer accounts, providing exceptional communication, and supporting the customer service team to meet organizational objectives. Agents will foster positive relationships and maintain the highest standard of customer care at all times.

Qualifications

• B2 English level 
• Problem-solving abilities and a customer-focused mindset
• Ability to thrive in an on-site teamwork environment
• Availability to work a full-time schedule; flexibility to accommodate shifts

Additional Information