Enginner Support L2 USA kansas

Estamos en búsqueda de un Support Engineer L2 para brindar soporte técnico de segundo nivel a usuarios finales y entornos corporativos. La persona será responsable de la resolución de incidentes, implementación de hardware y software, administración de dispositivos y soporte de infraestructura tecnológica, garantizando altos niveles de servicio y satisfacción del cliente.

Requirements

Support Engineer – Main Responsibilities

• Provide full-time technical support for long-term projects, Monday through Friday.

• Execute IMAC activities (Install, Move, Add, and Change) for IT hardware and software assets.

• Work within ITIL and Agile environments, ensuring compliance with SLAs and ticket management processes.

• Deploy and manage software packages using Microsoft SCCM.

• Perform manual software installations, upgrades, troubleshooting, and issue resolution.

• Prioritize and manage multiple support requests in a fast-paced environment.

• Provide technical support for laptops, printers, mobile devices, and related peripherals.

• Troubleshoot and support network connectivity issues, including LAN, Wi-Fi, and VPN environments.

• Manage, configure, and support email accounts and messaging services.

• Maintain accurate documentation of incidents, service requests, and technical procedures.

• Collaborate with internal teams and end users to ensure efficient resolution of technical issues and high customer satisfaction.