Engineer - Knowledge Mgmt, ServiceNow

Job Summary

Documentation & knowledge transfer: runbooks, work instructions, SOPs, knowledge base articles, training curriculum, process mapping, technical-to-business translation Transition & operations: managed services transition, ITSM (ServiceNow), Service Desk operations, business continuity documentation, SME engagement Tools: ServiceNow, Aternity, Microsoft 365, SharePoint, Teams, Power Automate, Forms, Snagit,

Key Responsibilities

Documentation & knowledge transfer: runbooks, work instructions, SOPs, knowledge base articles, training curriculum, process mapping, technical-to-business translation Transition & operations: managed services transition, ITSM (ServiceNow), Service Desk operations, business continuity documentation, SME engagement Tools: ServiceNow, Aternity, Microsoft 365, SharePoint, Teams, Power Automate, Forms, Snagit,

Skill Requirements

Documentation & knowledge transfer: runbooks, work instructions, SOPs, knowledge base articles, training curriculum, process mapping, technical-to-business translation Transition & operations: managed services transition, ITSM (ServiceNow), Service Desk operations, business continuity documentation, SME engagement Tools: ServiceNow, Aternity, Microsoft 365, SharePoint, Teams, Power Automate, Forms, Snagit,

Other Requirements