Engineer II

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow<
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The Engineer II (Intune) is responsible for managing, optimizing, and enhancing the organization's Microsoft 365 and endpoint management ecosystem across a diverse fleet of corporate and mobile devices. This role serves as the primary owner of Microsoft Intune, ensuring secure device provisioning, configuration management, compliance, and lifecycle administration.

The Engineer will support key Microsoft 365 services, including Teams and Exchange Online, and collaborate closely with Security, Compliance, and Identity teams to implement and maintain access controls, data protection measures, and authentication solutions such as Microsoft Entra ID and Okta. The role is also responsible for automating operational processes through PowerShell scripting, driving continuous improvement initiatives, and providing advanced technical support for complex issues escalating from the service desk.

ESSENTIAL FUNCTIONS

•    Own Intune design, setup, and Tier 3 support for Windows, macOS, iOS, Android, Zebra handhelds, Teams Rooms, and Teams Phones. 
•    Manage the full device lifecycle: enrollment, setup, apps, updates, compliance, and retirement. 
•    Build and maintain Conditional Access, compliance and configuration policies, Endpoint Privilege Management, and security baselines. 
•    Support mobile and bring-your-own-device (BYOD) programs, including Lookout and Microsoft Defender.
•    Run and improve Teams, Teams Rooms, Teams Phone, and Exchange Online, including mail flow, transport rules, and email security. 
•    Turn business needs into practical Microsoft 365 solutions and roadmaps.
•    Work with Security, Compliance, and Legal on Microsoft Purview, including data loss prevention, information protection, records management, insider risk, and eDiscovery. 
•    Partner with the identity team on Entra ID and Okta, including single sign-on (SSO) and multifactor authentication (MFA). Take part in security reviews and audits.
•    Automate routine work with PowerShell and Microsoft Graph. 
•    Troubleshoot complex devices, app, and sign-in issues across Active Directory, Azure, certificates, and networking.

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

Building Effective Teams Developing Talent Collaboration Leading by Example Communicates Effectively Ensures Accountability & Execution Manages Conflict Business Acumen Plans, Aligns & Prioritizes Organizational Agility Problem Solving Technical Expertise Innovation & Continuous Improvement Analytical Thinking

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

•    Minimum 7 years of experience supporting Microsoft 365 environments.
•    3+ years of hands-on experience administering Microsoft Intune in a large-scale enterprise environment.
•    Strong experience managing Windows, macOS, iOS, and Android devices through modern device management platforms.
•    Experience supporting Microsoft Teams, Exchange Online, and Microsoft 365 services.
•    Knowledge of Microsoft Entra ID (Azure AD), Active Directory, hybrid identity, Conditional Access, and MFA.
•    Experience integrating enterprise identity platforms, including Okta.
•    Experience in supporting mobile threat defense solutions such as Lookout MTD.
•    Strong understanding of Microsoft Endpoint security and compliance controls.
•    Experience with PowerShell scripting and automation.
•    Excellent troubleshooting, problem-solving, and communication skills.
•    Ability to work cross-functionally with technical and business stakeholders.
•    Experience with Microsoft Purview compliance and information protection solutions.
•    Experience managing: 
o    Zebra TC mobile devices
o    Shared and frontline worker devices
o    Teams Phones
o    Microsoft Teams Rooms (MTRs)
o    Kiosk and dedicated device deployments
•    Experience with additional MDM solutions such as SOTI Mobi Control, Ivanti Neuron
•    Experience with Azure infrastructure and cloud services.
•    Knowledge of enterprise networking, PKI/certificates, DNS, and messaging infrastructure.
•    Experience supporting mergers, acquisitions, migrations, and tenant integrations.

EDUCATION / CERTIFICATIONS

•    Bachelor’s degree in information technology, Computer Science, Engineering, or equivalent work experience.

•    The following Microsoft certifications are preferred: 
o    Microsoft Certified: Endpoint Administrator Associate
o    Microsoft 365 Administrator Expert
o    Microsoft Certified: Identity and Access Administrator Associate
o    Security, Compliance, and Identify certifications

PHYSICAL REQUIREMENTS

Job requires ability to work in an office environment, primarily on a computer Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc Consistent timeliness and regular attendance Vision requirements: Ability to see information in print and/or electronically This role requires regular in-office presence, including engage in in-person team interaction, meetings and collaboration, hands on configuration and support, mentoring, coaching, and/or feedback However, this role can perform duties effectively using a combination of in-office and remote work

SUPERVISORY RESPONSIBILITIES

N/A

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $114,300.00 to $195,000.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.