Engineer - Customer Identity and Access Management (CIAM)

Engineer - Customer Identity and Access Management (CIAM)  

Location: Kraków, Poland   

Working Days: Monday -Friday   

Hybrid work: 2 days in office and 3 days remote    

Working Hours: 9 am-5 pm   

On Call: Rotation   

The Opportunity  

​​​

Sysco is hiring a highly skilled Engineer - Customer Identity and Access Management (CIAM) with a strong background in Customer Identity & Access Management (CIAM) solutions, specializing in Okta SSO and MFA. The ideal candidate will bring a minimum of 2 to 4+ years of experience in IAM technologies (Okta, Azure Entra, Identity Governance tools) and will play a critical role in designing, implementing, and supporting IAM solutions. This role requires hands-on expertise, cross-functional collaboration, and strong communication skills to drive secure and seamless identity solutions across the organization.​ This is an ​​individual contributor​ role.  

​​Responsibilities:  

• ​​Configuring and managing Okta SSO, MFA, lifecycle management, and integration with eCommerce applications  

• ​​Designing, implementing, and maintaining CIAM solutions, leveraging Okta for global applications  

• ​​Troubleshooting and resolving complex integration issues, ensuring service reliability and minimal disruption to business operations​   

• ​​Developing and maintaining technical and project documentation, including architecture diagrams, project plans, status reports, and operational runbooks​   

• ​​Serving as the technical SME for integration efforts, translating business and security requirements into effective identity solutions​  

• ​​Providing 24X7 On-Call support for CIAM services​  

• ​​Managing integration projects for end-to-end, including planning, scoping, resourcing, risk mitigation, stakeholder communication, and on-time delivery   

• ​​​Developing custom scripts, customizations and APIs to support business needs​​   

Requirements:  

• ​​A Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent work experience  

• ​​An advanced degree or IAM-related certifications  

• ​​2 to 3+ years of experience in IAM technologies with strong hands-on expertise in Okta  

• ​Experience in customizations, scripts development, and API development  

• ​A proven track record leading IAM integrations involving SaaS, cloud, and on-prem platforms  

• ​3+ years of experience with IAM platforms such as SailPoint, ForgeRock, or Azure AD  

• ​​3+ years of experience managing or coordinating IT/security projects (Agile, Waterfall, or hybrid environments)  

• ​​Okta Certified Professional or Developer​  

• ​​Strong hands-on experience with Okta SSO, MFA, adaptive authentication policies, risk-based authentication, and advanced integrations  

• ​Proven ability to integrate diverse business applications into CIAM platform  

• ​Strong experience with API-based integration and REST API workflows for identity services  

• ​Ability to develop and maintain Okta APIs, custom flows, and templates  

• ​Experience in implementing risk-based, adaptive, and passwordless authentication solutions  

• ​Advanced troubleshooting of issues and strong analytical skills  

• ​Working knowledge of other IAM tools​  

Benefits:   

• Private medical care  

• Hybrid working  

• Cafeteria platform  

• MultiSport card  

• Life insurance  

• Integration events  

• Complimentary coffee and tea available in the office  

• Convenient on-site parking for employees  

• Modern and well-equipped office with dedicated relaxation and leisure areas, including Xbox and foosball