Engineer - Access/Rights Management Tool, Microsoft Windows

Job Summary

  IDENTITY AND ACCESS MANAGEMENT

Key Responsibilities

Support User Access Management (UAM) operations and ensure smooth execution of daily tasks. • Track and report daily, weekly, and monthly operational metrics. • Handle incident and service requests for all P1, P2, and P3 issues related to User Access Management. • Perform troubleshooting and analysis of application errors and implement effective resolutions. • Monitor and manage Access Reconciliation functions, ensuring timely execution and addressing failures. • Produce reports on user provisioning/de-provisioning, inactive/disabled accounts, and maintain SOPs and Run Books.

Skill Requirements

Manage change tickets and ensure compliance with established processes. • Carry out minor enhancements in user forms, organization membership, and identity templates. • Coordinate with vendors and additional teams to maintain health and uptime of UAM application environment. • Strong knowledge of IAM/UAM operations and JML process. • Basic knowledge of SQL and Linux (good to have). • Proficiency in Excel and ServiceNow for reporting and ticket management. • Strong client interfacing and communication skills. • Ability to perform log analysis and follow SOPs for issue resolution. • Ability to update SOPs and documentation regularly. • Good analytical and problem-solving skills for operational efficiency.

Other Requirements