Email Support Associate

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

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Principal Responsibilities: 

• Sales Order Management Operations including - Alerts & Exceptions, Incident and Problem Tickets, Reports & Manual Processes
• Action Sales Orders by following step by step processes documented in client provided SOPs
• Create incident tickets for Sales Orders that are not able to be actioned
• Manage and report on Sales Orders needing action until resolution
• 24/7/365 production monitoring and support
• Update/respond to Pending Tender forms for system or transactional error in Sales Order to correct inventory variances that stores are unable to correct themselves
• Create, respond and validate incident and problem tickets based on processes documented in SOPs
• Responsible for completing login hours and adhering to break schedules. Manage progress of Sales Orders within committed time lines.
• Responsible for meeting all client metrics as per the SLA.
• Attend respective team meetings/huddles.
• To update oneself with changes in the process flow or in the company and/or floor policy
•  Accept & incorporate regular feedback from the immediate supervisor based on performance & behavior.
• Ensure compliance to floor & company policies.
• Production of customer reporting using MS-office Suite (MS Word & MS Excel) if required.

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Minimum Qualifications

• College Graduate of any course
• With or without experience
• Preferable experience in Customer Service, Sales Order management in Retail/Consumer/Manufacturing domain
• High-level written and verbal communication skills.  
• Responsible for managing the ordering activity for the organization, including timely and accurate entry and processing of all orders received.  
• Input customer orders into SAP and inform the customer of any out of stock items.
• Be willing to work onsite and on rotating shifts and flexible schedules.  

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Skills Required

• High-level written and verbal communication skills. 
• Responsible for managing the ordering activity for the organization, including timely and accurate entry and processing of all orders received.  
• Input customer orders into SAP and inform the customer of any out of stock items.
• Be willing to work onsite and on rotating shifts and flexible schedules.
• Preferable experience in Customer Service, Sales Order management in Retail/Consumer/Manufacturing domain.  

Mandatory Skills: Order Management-Level 1 . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.