Director, People Operations & Enablement

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 676,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

What you'll do

As Director, People Operations & Enablement, you will play a pivotal role in building and scaling a world-class People Operations function that supports Airwallex’s rapid global growth. You will design and optimize people processes across the entire employee lifecycle—from pre-onboarding to exit—ensuring efficiency, compliance, and a best-in-class employee experience. You will lead change management, drive process innovation, and enable our teams to deliver at scale across multiple geographies. This role is based in Singapore.

Responsibilities:

• Build and lead a scalable People Operations function to support headcount growth in existing and new global locations.

• Design, implement, and continuously improve efficient people operations processes, covering onboarding, mobility, performance, exits, and everything in between.

• Identify process and tool inefficiencies, introduce new solutions, and drive change management initiatives to enhance employee experience and operational excellence.

• Oversee the operations of a shared service center, ensuring high-quality, compliant, and consistent HR service delivery globally.

• Develop and track key metrics and dashboards to measure the effectiveness and impact of People Operations programs; provide regular reporting to senior management.

• Partner with senior leaders, HR Business Partners, Talent Acquisition, Finance, Legal, and other stakeholders to align People strategies with business goals and ensure seamless cross-functional collaboration.

• Leverage data and analytics to inform decisions, drive improvements, and communicate impact at the executive level.

• Champion the adoption of new technologies and HR systems to automate, simplify, and scale People Operations.

• Foster a culture of innovation, accountability, and continuous improvement within the People Operations team.

• Ensure compliance with all relevant labor laws and HR best practices across jurisdictions.

• Influence and build a world-class People Ops team with informed best practices and first principles thinking.

Who you are

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Experience in a scale-up environment across multiple geographies.

• Prior experience leading and transforming a shared service center team.

• Adept at change management, metrics reporting, and identifying ways to measure success and outcomes.

• Willingness to take ownership, lean into the details, yet still pull-up to see the bigger picture.

Preferred qualifications:

• Experience in a global fintech or high-growth technology company.

• Prior experience with HR systems (e.g., Workday) and process automation.

• Track record of successful process optimization, onboarding program design, and exit management at scale.

• Experience navigating complex regulatory environments and supporting organizational transformation.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.