Director CSO East Europe

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. 

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

The Director Customer Service Operations East Europe is responsible for leading a designated area customer service operations team, delivering services at customer sites or remotely including installations, maintenance and issue resolution with the highest level of service quality, safety and required profitability. The role also includes optimizing service performance and partner across functions to deliver a reliable, efficient and customer-focused operation.

In this role, you will be responsible for managing large and complex geography spanning several regions, interfacing with Managing Director, Services Director and market area teams and will be member of CSO EMEA leadership team.

This role can be based in Poland, Hungary or Serbia, or any of our Tetra Pak offices in East Europe.

What you will do

• Responsible for the delivery of services at customer site including, installations, maintenance, and issue resolutions
• Support capability building, talent development, and succession planning within the function to secure the capacity and capability to meet customer needs.
• Lead employee engagement activities with the Field Force, working on behalf of Tetra Pak and Services mission, strategy and leadership behaviors
• Develop the Service Delıvery team into a world class service organization through applying IR, PSM, Six Steps and other relevant processes. Drive productivity through optimal utilization rates, efficiency and Flex Zone development
• Participate on the market area MLT and CSO Leadership team, IR team, relevant KA teams, and country committees as required. Contribute to profitable sales growth  through identification of service opportunities and service delivery improvements in collaboration with Market Operations
• Ensure all local OHS regulations, company policies and procedures are adhered to. Participate in local OHS steering team lead by local OHS officer, to support the operational implementation of the OHS system across in the Field Force
• Secure adoption of digitalization and apps in own area and the transformation of CSO in the respective geography

We believe you have

• Degree in Engineering or Business Administration. Master’s degree is a plus
• Minimum 5 years’ experience of Operations Management leading large multicultural regional teams, across boundaries is preferred
• You bring solid experience from customer service, service operations, or another relevant operational leadership environment
• You have strong people leadership skills and experience leading through others
• You are able to balance day-to-day delivery with longer-term improvement and strategic direction
• You work effectively across functions and know how to build trust and momentum in a matrix environment
• You use data and operational insight to guide decisions and improve performance
• You communicate clearly, set direction, and create follow-through
• You are comfortable navigating complexity, change, and stakeholder expectations
• Strong productivity, collaboration and continuous improvement focus
• Organization agility, transformation and decision-making skills
• Leadership behaviours, advanced communication skills and stakeholder management

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on November 13.

If you have any questions about your application, please contact Johanna Delshammar.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.