Desktop Support Engineer

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role: Desktop Support Engineer

Location: Woking-Surrey-oniste

Job Description: 

• Should be able to work from office for all the 5 days in a week - Woking (Surrey)
• Candidate must have very good English communication skills as well as inter-personal skills  

• Provide comprehensive technical and customer support services to VIPs user
• Provide on-site support when required or as requested by the VIP or Executive Authorized User; provide additional features to VIPs

• Support includes being the single point of contact for all hardware and software related topics. Includes laptops, peripherals, and mobile devices. Assume complete of tickets resolution and include follow up with user.  

• Assess reported incidents and take initiative and ownership to resolve them  

• Replicate and resolve VIP incidents in the software & hardware environment.  

• Provide support services for newly hired VIPs as well as existing VIPs  

• VIP support can be remote support over the phone, in-person support in the home office, or at times at the VIPs home.  

• Partner with Conference Room Support Teams to ensure meetings with VIPs are seamless when it comes to technology.  

• Perform IMAC-related tasks as assigned  

• Create and submit detailed call logs documenting customer interactions to be inclusive of accuracy, thoroughness, and timeliness  

• Perform customer support related tasks and special projects as assigned by management  

• Liaise as necessary interdepartmentally to seek resolutions to all incidents reported  

• Communication with IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer  

• Follow established Asset Management processes  

• Organize and utilize all support resources provided including emails, documentation, contact lists, etc.  
• Having knowledge of managing meeting rooms and executing meeting support.

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Mandatory Skills: Desktop Support . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.