Deposit Operations Analyst, Digital Banking

COMPANY DESCRIPTION:  Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.    COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.   COMPANY MISSION:  We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future. 
JOB SUMMARY:  The Deposit Operations Analyst, Digital Banking, is an analysis-driven operational role responsible for executing and improving designated Deposit Operations functions through trend analysis and proactive risk/control insights. The Analyst owns specific day-to-day, task-driven analysis, but is also responsible for delivering accurate, timely outcomes and recommending systemic improvements to processes, controls, and recurring support needs. The role operates independently on analytical deliverables, applies judgment within procedural parameters for assigned functions, and provides support while escalating unresolved issues to leadership. The working hours for this position are  11:30 a.m. - 8:30 p.m. EST / 8:30 a.m. – 5:30 p.m. PST (1-hour lunch break).   

DUTIES AND RESPONSIBILITIES:

• Daily Analysis:  

• • Manage the end-to-end processing of functions that require daily queue monitoring and decisioning, accept/reject actions, adjustments, research, and resolution of exceptions (such as duplicate/suspect items), while ensuring adherence to documented procedures and controls, like the Mobile Remote Deposit Capture (RDC / mRDC ) function  

• For these functions, perform reconciliation and monitoring activities, including balancing/settlement validation, investigating variances, and coordinating reconciliation sign-offs when required within role-specific limits  

• Analyze transaction trends and volumes for assigned functions, identify drivers of exceptions/contacts, and recommend process improvements to reduce repeat issues and improve throughput and accuracy  

• Prepare and/or approve adjustments impacting the General Ledger within role-specific limits, analyze reconciliation variances, coordinate reconciliations, and support accurate documentation and sign-offs  

• Tier II Phone Support:  

• • Serve as a first and primary point of contact to Tier II phone support calls for the Deposit Operations department, delivering timely internal support, troubleshooting, and issue triage  

• Analyze Tier II support trends (contact drivers, repeat issues, error patterns), and recommend systemic or holistic improvements to reduce routine support needs through better procedures, job aids, and/or upstream fixes  

• Escalations, Collaboration, and Knowledge Sharing:  

• • Assess risk trends and control effectiveness for owned functions, identifying emerging issues and recommending corrective actions to reduce operational, financial, and regulatory exposure  

• Provide analytical support to escalations, including root-cause identification and recommended solutions.   

• Share insights, reporting, and best practices with peers and leaders; collaborate cross-functionally to resolve recurring issues and improve service and controls  

• Participate in service and process improvement initiatives by identifying inefficiencies and recommending enhancements to operational workflows and controls  

• Additional Responsibilities:  

• • Support special projects and implementation activities for new procedures, controls, or technologies as assigned  

• Comply with all bank policies, audit standards, regulatory mandates, and all required compliance training.  

• Perform other duties as assigned  

QUALIFICATIONS:

• High School Diploma required , B achelor’s D egree preferred  

• National Check Professional (NCP) accreditation preferred  

• Minimum of 3 years of bank operations experience required; 5+ years of experience or more years preferred  

• Prior item/check/payment processing experience preferred  

• Demonstrated problem-solving skills with the ability to identify trends, recommend systemic fixes, and support prevention strategies  

• Strong working knowledge of applicable regulations; ability to identify potential compliance issues and support regulatory analysis, exams, and reporting  

• Functional knowledge/understanding of accounting concepts and process preferred  

• Experience working in a fast paced, deadline-driven environment  

• Proficiency in the use of PC software tools for reports, audits, and analysis  

• Ability to establish positive working relationships and collaboration across the organization  

• Requires ability to work with minimal supervision  

• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)  

• Excellent verbal, written, and interpersonal communication skills  

• Strong organizational skills and attention to detail  

• Outstanding problem-solving and time management skills  

• Self-motivated, self-directed, and results oriented  

• Adaptable and able to multitask in a fast-paced environment  

• Can work independently and within a team; solution-oriented with a collaborative approach  

POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to: • Remain in a stationary position • Use hands and fingers  • Utilize a computer monitor with visual acuity • Operate technology or other office machinery such as printers, scanners, etc. • Communicate clearly verbally and/or in writing with others   ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.    PERKS/BENEFITS: • Comprehensive health, dental, and vision plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid (4 days per week in-office) work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • The Washington Post Top Workplaces winner for four consecutive years (2023-2026)   CORE PRINCIPLES: • Excellence: Excellence is not a goal, but a standard, reflected in the precision of our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.  • People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.    • Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders.  By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world.  Innovation is a continuous investment in new ideas.  • Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.    • Distinct Value: We focus our energy where we add value. We avoid the commoditized and the ordinary, choosing to compete through insight, specialization, technology and service. By concentrating on areas where expertise matters and relationships endure, we create differentiation that is defensible and lasting.  • Clients: We exist to advance our clients’ success and to help them grow. We listen deeply, think creatively, and deliver solutions that solve problems, drive impact and add value. Every client relationship is built on partnership, performance, and purpose.  • Shareholders: We are committed to creating exceptional value for our shareholders. We invest for the long term and view our shareholders as partners – not observers - in value creation. We allocate capital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity, maintain strong liquidity and capital, and communicate with clarity and honesty. We measure success both by current performance and by the durability and quality of the long-term value we build.   • Communities and the Environment: We believe prosperity and responsibility go hand in hand. We invest in inclusive opportunity and environmental stewardship. Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.    It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.   Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.   By applying, you acknowledge that you have reviewed our CCPA Privacy Notice.