Delivery Manager PROCURE TO PAY

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Manager - Procure to Pay (P2P– C1)

Job Summary

The Procure to Pay Manager oversees the end-to-end procurement and accounts payable lifecycle, ensuring efficient processing of purchase requisitions, purchase orders, invoice management, vendor payments, travel & expenses, and supplier relationship management. The role drives compliance, operational excellence, cost optimization, and continuous improvement across P2P operations.

Key Responsibilities

P2P Operations Management

• Lead and manage end-to-end Procure-to-Pay processes for 80+ associates including managing end to end P2P transitions
• Ensure accurate and timely processing of purchase requisitions, purchase orders, invoices, and payments.
• Monitor workflow queues, SLA adherence, and operational performance.
• Manage exception handling and issue resolution across the P2P cycle.

Accounts Payable Management

• Oversee invoice processing and payment execution activities.
• Ensure timely vendor payments and resolution of blocked invoices.
• Manage payment runs, AP aging, vendor statements, and reconciliations.
• Ensure compliance with internal controls and financial policies. Procurement & Vendor Management

• Manage purchase order creation and compliance.
• Support supplier onboarding and vendor master governance.
• Drive supplier relationship management and issue resolution.
• Ensure adherence to procurement policies, contracts, and delegated authority matrices.

Travel & Expense (T&E)

• Oversee employee expense reimbursement processes.
• Ensure compliance with company travel and expense policies.
• Manage audit reviews and exception reporting.
• Drive automation and simplification of T&E processes.

Compliance, Controls & Audit

• Ensure adherence to company policies, SOX requirements, and regulatory standards.
• Support internal and external audits.
• Monitor control compliance and implement corrective actions.
• Drive governance around segregation of duties and approval compliance.

Stakeholder & Client Management

• Act as primary contact for business stakeholders, procurement teams, vendors, and clients.
• Conduct governance reviews and operational performance discussions.
• Manage escalations and ensure timely resolution.
• Provide insights and recommendations to leadership teams.

People Management

• Lead, coach, and develop team members.
• Drive employee engagement, training, and succession planning.
• Manage workload allocation, productivity, and performance management.
• Build a culture of accountability and continuous improvement.

Continuous Improvement & Transformation

• Identify automation opportunities including Agentic AI deployment across procurement and AP processes.
• Drive process standardization and digitization initiatives.
• Improve cycle times, productivity, and service quality.
• Leverage ERP and workflow tools for operational excellence.

• Audit Findings and Control Compliance
• Automation Savings

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Do

• Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms 

• Strategy Planning with Senior Stakeholders 

  • Collaborate with leaders to provide strategic and operational plans associated with the account
  • Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
  • Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems 

• Contract compliance & adherence 

  • Ensure all SLA parameters are met in the account and maintain a green card at all times
  • Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
  • Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

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• Delivery governance in the account 

  • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project 
  • Ensure a green card for all accounts in terms of performance and quality
  • Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
  • Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
  • Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Ensure regular invoicing as per the contract terms and condition
  • Forecast and track key account metrics

• Invoicing

  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raised by the client

• Collect and analyze statistics (costs, customer service metrics etc.)

•  Assume responsibility of budgeting and tracking expenses

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• Ensure outstanding performance against key metrics mentioned in the agreement

• Regular cadence around contract compliance

  • Evaluate performance with key metrics (accuracy, customer service metrics etc.)
  • Set direction for the team, track progress against targets through regular cadence calls and course correct as require
  • Drive the focus of the team on quality and adherence to contract compliance processes
  • Drive and implement structured cadence around quality, both process and transactional
  • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed 
  • Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.

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• Resource Allocation & Retention
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery 
  • Optimize manpower and minimize leakages by working closely with delivery head
  • Ensure retention by offering relevant trainings and certifications of all allocated resources 
  • Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team 
• Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects

Mandatory Skills: Invoice to Pay(Transactional Accounting) . Experience: 8-10 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.