Data Centre Project Account Lead (Johor)

Job Title

Data Centre Project Account Lead (Johor)

Job Description Summary

Job Description

Data Centre Operations  

• Lead 24x7 onsite data   centre   operations across the technical, FM, security, asset, network, and server delivery workstreams, ensuring continuous availability of critical infrastructure.  

• Oversee routine checks, preventive maintenance coordination, and fault management for critical electrical, mechanical, and network systems.  

• Support customer onboarding, site access, and execution of MOPs/SOPs/EOPs  

• Act as the primary onsite operational escalation point, ensuring strict adherence to internal SOPs and technical standards across all site activities.  

Facilities Management  

• Oversee and coordinate facility infrastructure operations .  

• Coordinate preventive and corrective maintenance plans with Data Centre Provider operations teams, including review and validation of MOPs   and SOPs.  

• Liaise with DC Providers for all planned and unplanned M&E maintenance activities   impacting   live environments.  

• Consolidate   and monitor maintenance schedules across supported data   centres , and manage change requests via the   organisation's   change management process.  

Account Oversight  

• Responsible for account management and client   relationships .  

• Oversees compliance, audits, and KPI tracking  

Security   &   EHS  

• Implement physical security procedures, access control, and visitor management, and oversee 24x7   manned   security operations, CCTV monitoring, and incident logging.  

• Monitor and manage contractors, vendors, and suppliers onsite, including conducting safety audits, toolbox talks, and training.  

• Support security system health checks (CCTV, Access Control, Intrusion, Intercom, Key Cabinets) and coordinate vendor maintenance and troubleshooting.  

• Travel between data   centres   as required (40– 50km   apart) to provide operational and security support.  

Network & Server Delivery  

• Collaborate with cabling vendors, DC providers, telco providers, and contractors to ensure tasks are completed to schedule.  

• Coordinate with supply chain, cabling vendor, DC operations, and asset management teams to ensure smooth server delivery, closely   monitoring   progress against daily SLAs.  

Reliability, Incident & Risk Management  

• Own operational   incidents ,   problem , and change management processes, providing rapid response and escalation for critical facility, security, and network incidents.  

• M onitor operational KPIs and availability targets to proactively mitigate risk.  

• Deliver regular operational performance reports covering progress, incidents, and closure of action items to relevant stakeholders.  

People & Vendor Management  

• Manage and supervise data   centre   engineers, technicians, and operational vendors, ensuring shift coverage, on-call rosters, and succession planning.  

• Drive continuous improvement initiatives across safety, reliability, and operational efficiency, including process automation and tooling enhancements.  

Requirements:

• Minimum  5 years of experience in mission critical/data   centre   field  

• Diploma or   Bachelor’s Degree in Computer Science , IT, Telecommunications, Network Engineering.  

• Proven experience leading incident response and operational risk management, including post-incident reviews and continuous service improvement.  

• Expertise   in maintenance planning, reliability engineering, and capacity management, with experience supporting hyperscale or colocation data   centre   operations.  

• Experience managing managers or senior engineers, including recruitment, training, and succession planning for operational teams.  

• Familiarity with PTW, LOTO, RA, EOP, SOP, PPM, and other industry-standard data   centre   operational frameworks and documentation.  

• Data Centre Certification such as CDCP / DCP   /   ITIL   would   be   advantageous .  

INCO: “Cushman & Wakefield”