Customer Support Engineer - I

Job Brief

Mindtickle is hiring a Customer Support Engineer - I to join our Customer Support Engineering team and become the frontline problem solver for a global enterprise SaaS platform and our award winning AI solutions.

This role is ideal for early-career engineers with up to 2 years of experience who enjoy solving real-world technical problems, engaging with global customers, communicating effectively, and continuously learning in a high-impact, fast-paced environment.

In this role, you will work closely with global customers and internal engineering teams across functions to understand, troubleshoot, and resolve complex technical issues . You will leverage and strengthen your fundamentals across cloud systems, backend services, APIs, data platforms, UI interactions, and AI-powered capabilities while developing deeper technical expertise and taking ownership of customer issues end to end.

What This Role Offers

• Exposure to real-world, large-scale production systems supporting global enterprise customers across APIs, integrations, and AI-powered capabilities.

• Opportunity to build deeper technical expertise in troubleshooting distributed systems, modern SaaS platforms, and AI-powered features.

• Hands-on experience in incident management, advanced system diagnostics, root cause analysis, and cross-functional problem-solving.

• Exposure to AI-native ways of working to accelerate debugging, technical investigation, analysis, and problem-solving.

• Opportunities to take ownership of complex customer issues, drive resolutions, and collaborate with engineering and product teams.

• A continuous learning environment that enables growth into advanced technical, product, and domain-specialist roles within Support.

• The opportunity to influence product quality by identifying recurring patterns, sharing customer insights, improving documentation, and driving preventive improvements.