Customer Success Manager

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We’re currently looking for Customer Success Manager, Up Market:  

• Revenue & Account Management: Drive MRR growth, manage high-value and high-risk accounts, and identify upsell and expansion opportunities. 
• Contract Renewals: Manage the full contract renewal lifecycle, including renewal proposals and contract negotiations.
• Revenue Forecasting: Manage 180-day revenue forecasting, including risks and opportunities, and maintain accurate pipeline, contract, and customer records in Salesforce/CRM.
• Customer Relationship Management: Build trusted customer relationships, understand business needs, and position RingCentral’s UCaaS solutions to drive customer success and digital transformation. 
• Customer Health, Churn & Risk Management: Monitor customer health, usage, and engagement, proactively mitigate churn risks, and leverage customer insights to reinforce RingCentral’s value proposition. 
• Cross-Functional Collaboration: Collaborate with Sales, Project Management, and Support teams to deliver a seamless customer experience and provide customer insights and feedback to improve products, services, and processes.

To succeed in this role, you must have experience in:

• Enterprise Customer Success & Account Management: 5+ years of enterprise-level customer success experience, including managing complex/high-value accounts.
• Customer Service & Technical Support: 2+ years of experience in Customer Service and/or Technical Support.
• B2B Sales: 1+ year of experience in B2B Sales.
• Sales & Customer Retention: Proven success in exceeding sales and customer satisfaction goals, with strong upselling, retention, and solution-selling skills.
• Enterprise Problem-Solving & Technical Acumen: Ability to resolve complex customer issues using strong analytical, technical, and problem-solving skills.
• Stakeholder & Relationship Management: Experience engaging with C-level executives, negotiating, communicating effectively, and influencing customer and internal stakeholders.
• Cross-Functional Leadership: Ability to lead cross-functional teams toward successful outcomes.

Desired Qualifications:

• Advanced Networking Knowledge: Knowledge of LAN/WAN, routers, firewalls, switches, PBX, and TCP/IP.

What we offer:

• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

RingCentral’s Customer Success team is a dynamic group for individuals that is mainly focused on retaining revenue for the  company and providing the best customer experience through effective and quality account  management. Aspiring candidates are expected to have a keen sense of responsibility, attention to  details and an excellent interpersonal skill. RingCentral takes pride in maintaining above industry  standards in terms of customer and revenue retention and at the same time having a stable medium to  establish high Net Promoter Score. Flexibility and adaptiveness are also very much expected for this  position.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site and hybrid work options optimized for the ways we work and live now.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire Intelligence

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

Acquire Intelligence transforms the way companies grow and operate by combining intelligent global outsourcing with AI consulting and implementation to accelerate growth and transform business at scale.

We eliminate inefficiencies, automate with intent, and reallocate work to where it performs best. With 9,000 employees across Australia, the Philippines, the Dominican Republic, and the United States, we provide secure and scalable solutions in customer experience, back office, and digital operations.

Founded in 2006, Acquire offers flexible delivery models ranging from building Remote Teams to comprehensive outsourcing in both onshore and offshore locations. Our AI division accelerates

transformation with automation strategies that deliver guaranteed ROI. All solutions are backed by deep expertise and enterprise grade compliance.

At Acquire Intelligence, we are Safe, Flexible, and Innovative. We deliver transformation with intent, impact, and entrepreneurial energy.

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