Customer Services and Operations executive

Working at Freudenberg: We will wow your world!

Responsibilities:

• Process and validate customer sales orders in SAP.
• Coordinate urgent and same-day shipment requests.
• Monitor product availability and prioritize order fulfillment.
• Manage proforma invoices, triangular shipments, and subcontracting orders.
• Verify customer credit limits and coordinate with Accounts Receivable.
• Handle bank documentation related to Letters of Credit (LC).
• Track order portfolio, shipments, and delivery schedules.
• Reconfirm delivery dates and maintain customer communication.
• Issue credit/debit notes and customer-related documents.
• Provide compliance, regulatory, and product documentation to customers.

Qualifications:

• Any Bachelor’s degree
• Experience in Customer Service & Order Management.
• Proficiency in English communication is essential
• Hands on experiences in SAP HANA is an added advantage

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The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Apparel Lanka (Pvt) Ltd.