Customer Care Representative with French and Spanish

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Customer Care Representative role.

What will my future role be about?

• Provides assistance to customers, sales representatives and employees by e-mail in English and French.

• Acts as the first point of contact with customers.

• Registers verbal or written requests and / or complaints received from end users and escalates them, if necessary.

• Records verbal or written requests received from end users in an accurate manner according to the procedures and within the previously established interval time.

• Registers cases in the client's internal systems.

• Processes Product Replacement cases.

• Carries out reports upon customer’s requests.

• Contributes to improving the process.

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When dealing with complaints and escalations:

· Proactively addresses any potential user issues.

· Continuously provides data to the Process Manager and the Head of Department, to the contact person from the Client about the existence of user dissatisfaction cases.

· Ensures the structure and quality of communication to the client complies with team standards.

· Manages exceptional situations with obtaining the necessary approvals.

· Continuously provides end-user data for timely incident resolution.

What should I bring to the table?

· Graduates or students, minimum of Baccalaureate Diploma.

· Proficiency in English, French and Spanish.

· Professional qualification in one of the following fields: translations, customer service, indirect sales, technical assistance, etc. is a plus.

· PC operating skills, MS Office package.

· Previous experience in the fields: customer relations or in the medical field is an advantage.

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Benefits for working with us:

• Competitive salary with an attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues

Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device) . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.