Customer Account Services Rep. - NA

Long Description

Join Epson’s Customer Account Service Team—the central hub for supporting our customers and internal partners, ensuring smooth, accurate, and on-time order delivery from start to finish.

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

Order Management

• Manage full order life cycle from receipt to delivery using SAP or equivalent systems.
• Resolve order-related issues by coordinating with Credit, Sales Operations, and Warehouse teams.
• Monitor daily order activity and clear exceptions using reporting tools.
• Ensure documentation accuracy and compliance with internal standards.

Customer Support

• Act as primary contact for customer inquiries across multiple channels (email, phone, chat).
• Respond to internal and external requests within defined service timelines.
• Resolve issues independently, including pricing discrepancies, shipment delays, and product availability.
• Keep internal stakeholders informed of order or shipment status.

Account Maintenance

• Maintain and update customer profiles in SAP.
• Process credits, debits, and RMAs within service timelines.
• Provide backup support across channels, customer types, and distribution models.
• Apply customer-specific pricing programs and policies accurately.

What We’re Looking For

• Experience: 2+ years in customer order services with SAP (order fulfillment focus).
• Skills: Excellent communication, attention to detail, problem-solving, and multitasking.
• Mindset: Customer-focused, proactive, and adaptable.
• Language: Strong English communication skills (written and spoken) to collaborate effectively with global teams and customers
• Comfortable working in a fast-paced, high-volume environment.