CRM TL/MDM/PR TO PO/ RFX Buyer

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. 
As part of this project and a new team, your role as a Buyer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.
 

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Responsibilities:

MDM Buyer
•    Ensuring timely and as per expected quality master data creation/modification/deletion;
•    Ensuring timely and as per expected quality SAP contract creation/modification/deletion for each LBU;
•    Assist to improve procurement and stock efficiency;
•    Assist Category Manager to implement in the various SAP systems the result of negotiations conducted globally with Vendors;
•    Price list contract identification, assistance to negotiation and deployment;
•    Responsible for meeting SLA’s as per SOW (Turn Around Time Targets for different business processes)
•    Manages the RPA supervision
•    Uses Winshuttle for mass upload the articles into SAP
•    Responsible for meeting accuracy of data as set by internal operations for the client
•    Proposes initiatives and process development activities
•    Undertake detailed master data analysis activity as directed by Master Data Manager
•    Regularly update managers and project teams with progress reports and dashboards
•    Update process documentation (SOP) whenever there are relevant changes in the process
•    Participates in project activities, testing, implementation and education to business user
•    Provides coaching and training (pre-process and general/process specific) for client and team members/newcomers.
•    Manages ad-hoc requests received from the team leader or client

PR TO PO Buyer
•    Purchasing tasks from the receipt of the Purchase Requisition (PR) through to placing and acknowledging a Purchase Order (PO);
•    Oversee the SLA & overall deliverables management;
•    Improvement upon and ensuring timely PO quality;
•    Assisting to generate savings;
•    Deliver different reports (regular and ad-hoc).
•    Provides coaching and training (pre-process and general/process specific) for client and team members/newcomers.
•    Optimization of stock;
•    Ensure on-time processing of Procurement transactions (RFQ, Requisition validation, PO creation, PO Amendments & PO expedites), in order to reach productivity target and keep backlog under control.
o    SAP systems to collect PR and proceed/register RFQ/PO
o    Service Now to clarify technical requests with LBUs
o    Macro Excel for the reporting and Supplier follow-up

RFX and Contract Admin Procurement Specialist
•    Ensure timely and accurate processing of RFx and Contract Management activities in accordance with defined procedures, SLAs, and quality standards.
•    Support sourcing and contract administration activities throughout the procurement lifecycle.
•    Create, manage, and follow up on RFx events, supplier communications, and required documentation.
•    Assist in contract creation, administration, maintenance, and archiving activities.
•    Support stakeholders and suppliers by providing timely updates and resolving routine process-related queries.
•    Monitor assigned requests and follow up on outstanding actions to ensure timely completion.
•    Contribute to savings and value creation initiatives through sourcing and procurement activities.
•    Utilize client systems and tools such as SAP, Ariba eSourcing, Agora, Sequana, ServiceNow, and MS Office.
•    Prepare and maintain regular and ad-hoc reports with a high level of accuracy.
•    Identify process exceptions and escalate issues when required.

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Master Data Management Buyer

What will you bring?
•    Good English language skills, written and conversational;
•    Expert level Orientation in Master Data Admin processes/Contract management;
•    MS Office & Key-boarding skills;
•    Experience of working on SAP or Oracle or any Data platform.
•    Procurement Experience: 5-7 years in delivering procurement initiatives.

Nice to have & Trainable Skills:
•    Exposure to Master Data Management; 
•    Neutral Voice and Accent and call management;
•    MDM domain knowledge and industry skills;
•    Technology Exposure - SAP/ S/4HANA, ARIBA/COUPA/similar system. 

PR TO PO Buyer 

Required Skills and Experience:
•    Good English language skills, written and conversational;
•    BPO Experience of 5 years minimum in Procurement operations;
•    Procurement exposure would be beneficial (with multiple industry experience);
•    Expert level Orientation in Procurement & PO Lifecycle processes;
•    Experience of working on SAP, SAP/4HANA, or Oracle, or ARIBA, or COUPA.

RFX and Contract Admin Procurement Specialist 
What will you bring? 
•    Good English language skills, written and conversational.  
•    Basic understanding of Procurement, RFx, Contract Management, and Source-to-Pay (S2P) processes.  
•    Experience working with SAP, Ariba, Oracle, COUPA, or similar procurement systems is an advantage.  
•    Good MS Office skills, particularly Excel.  
•    Strong attention to detail and accuracy.  
•    Good analytical and problem-solving skills.  
•    Ability to manage multiple tasks and meet deadlines.  
•    Customer-oriented mindset and effective communication skills.  
•    Team player with the ability to collaborate in a multicultural environment.  
•    Procurement experience: 2-4 years in Procurement Operations, RFx, Contract Administration, Customer Support, or related functions. 

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We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project and a new team, your role as a MDM/ PR TO PO/ SQM Team Leader will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry. 

Master Data Management Team Leader

• Manages client relationship through providing daily operational support.  
• Work with the team to ensure all incoming Master Data (Contracts and Articles) queries are responded/treated on a day-to-day basis within the given language scope and within the agreed SLA and accuracy
• Contracts creation/change in SAP  
• Articles creation/modification/extension in SAP
• Source list creation in SAP  
• Update process documentation (SOP) whenever there are relevant changes in the process  
• Undertake detailed master data analysis activity
• Resolve/monitor resolution for all complex queries captured and recorded by team members, providing specialist guidance on the tools and processes in scope
• Suggest improvement initiatives - initiate and lead continuous improvement initiatives
• Communicate problem status and time to resolution to affected personnel
• Provide problem resolution tools and aids
• Interface and co-ordinate problem determination and resolution with appropriate support personnel
• Comply with the quality assurance procedures
• Provide required information related to Service Level commitments and of status of problems, including impact on Service Levels
• Use problem management information proactively to assist in the recognition and prevention/resolution of recurring problems
• Perform problem analysis, trending and reporting, including root cause analysis for escalations
• Create different reports for Business / internal purpose; prepare daily, weekly and monthly reports
• Provide support to the various end users & managers
• Communicate to the client and address any escalations
• Keeps track of volumes and quality of deliverables and reports at appropriate levels (ensuring even distribution of workload within the team members)
• Proactively work to resolve the process related issues within the team
• Ensure adherence to process essentials and compliance to customer requirements
• Ensure the team is kept motivated and be responsible for performance evaluation (including 1on1 with all the team members periodically)
• Meeting SLAs, Dashboard Reports, Handling client calls, Escalation process

What will you bring? 

• Good English language skills, written and conversational;
• Expert level Orientation in Master Data Admin processes/Contract management;
• MS Office & Key-boarding skills;
• Experience of working on SAP or Oracle or any Data platform.
• Procurement Experience: 4-6 years in delivering procurement initiatives. 

  Mandatory Skills: Procurement(SC) . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.