Crisis Triage Worker - Deflection Metrosafe Grant

Job Description:

ESSENTIAL JOB FUNCTIONS   

• Receives and   triages   calls sent to Behavioral Health Hub from   MetroSafe   call takers.  

• Provides crisis and suicide intervention over the telephone to callers needing emergency/crisis   assistance ,   identifies   and suggests   appropriate organizations   and service providers to meet callers' needs using provided database, connects caller with mobile crisis response when   appropriate , and monitors status of callers' situations through case follow-up.   

• Documents and   maintains   accurate , thorough records of all telephone interventions transacted during the work shift.   

• Assesses   the situation,   engage, and   develop rapport, and de-escalate.  

• De-escalates   person   in crisis and   determine   what you can do to help them today.   

• Develops a crisis plan   utilizing   the strengths of the individual and available community resources to resolve the immediate crisis.  

• Facilitates follow-up interventions with the individual.  

• Determines appropriate   level   of care during the crisis and arrange referrals.  

• Works collaboratively with law enforcement, families, other county departments, schools, acute care services providers, and other community resources to coordinate   appropriate crisis   resolution and   referral .   

• Communicates pertinent information on   a timely   basis to persons in crisis,   MetroSafe   call takers and dispatch, LMPD, SCS, and any other   appropriate parties   while also preserving the dignity and privacy of the person in crisis as much as possible.   

• Performs other duties as assigned, including responding to emergency coverage needs.  

• Facilitates a culture of openness and collaboration to ensure all team members are providing   accurate , quality, crisis   assistance , including   accurate   documentation.  

• Attends and   participates   in staff and team meetings.  

• Utilizes person centered and trauma informed approach to each interaction.  

EDUCATION  

• Associates degree required

• Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study (preferred)   

EXPERIENCE  

• Minimum of six   months’   experience in social services.  

REQUIREMENTS  

COMPANY OR PERSONAL VEHICLE USAGE :    ​ No ​  

PHYS ICAL DEMANDS  

• Position has no unusual physical demands.   

• May involve modestly unpleasant situations such as offensive language from callers.  

Time Type: