Consumer Experience Generalist, Sennheiser

6-month fixed-term contract  

Current office location: Marlow, UK   
Hybrid with future full remote possibility.  

At Sennheiser Consumer Hearing, we design and deliver premium audio products, including award-winning headphones, earbuds and soundbars used by consumers around the world.  

We’re looking for a Consumer Experience Generalist to join our Consumer Experience team (EMEA) and support a range of day-to-day operational and administrative activities to help keep our consumer experience running smoothly.   

This hands-on role would suit someone who enjoys working with data, following different processes and moving between a variety of tasks.  

Your responsibilities:   

• Carry out accurate data entry and maintain complete, up-to-date records across different systems  

• Support ecommerce transaction reconciliation, checking information and identifying discrepancies  

• Review records for missing information or exceptions and follow up as needed  

• Contact consumers to obtain missing information or documentation  

• Coordinate with service teams to help resolve cases and keep them moving  

• Support with basic consumer enquiries and tickets during peak periods  

• Help identify recurring issues and opportunities to improve our processes  

What you'll bring:   

• Strong data entry skills and attention to detail  

• A structured, process-focused approach  

• Flexibility to switch between tasks and priorities  

• Ability to learn new systems and processes quickly  

• A self-starter who can work independently  

• Confidence working with data and multiple systems  

• Practical problem-solving skills  

• Good written and verbal communication skills  

What we offer: 

• The opportunity to be a part of a globally recognised premium audio brand and contribute to the experience we deliver to consumers across EMEA  

• A supportive and collaborative team, with opportunities to work with international stakeholders across the business  

• Hands-on experience across a variety of operational and administrative activities, broadening your knowledge of ecommerce and consumer support processes.  

• Exposure to a wide range of business functions, including E-Commerce, Logistics, Finance and Supply Chain    #LI-NB1