Commercial Operation Specialist - m/f/d (R-19460)

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The role and team support various activities to standardize sales workflows and CRM processes and take the responsibility to coordinate the order-to-invoice process  The specialist highest priority  is  supports  for  the sales team in best using the CRM and implementing CRM workflow standards across  markets in Central Europe . The role is based in  Germany  and expected to cover 50% local support and 50% regional activities.  

Key Responsibilities:

  Lead Management  

• Handle the lead management process in DACH, ensuring that incoming leads from different channels are qualified, valued, and assigned to optimize the lead and sales process and maximize opportunities.  

• Coordinate leads and act as the point of contact and recipient of leads coming from the markets, ensuring they are assigned correctly within the sales organisation.  

• Support Sales Managers in lead management. Collaborate with sales leaders to identify and maximize opportunities by providing qualified leads and relevant support.  

• Produce lead summaries and activity follow-ups for the Sales Commercial Director and regional sales management.  

OTI Workstream  

• Support and update the to-do lists along each product launch in DACH (flag critical issues and initiate/track suitable follow-ups).  

• Follow up with all participants in the OTI workstream.  

• Check in with local Back Office stakeholders to align the OTI workstream.  

• Create order forms.  

Sales Support  

• Collaborate with the Regional Commercial Operations team to align CRM standards and harmonize CRM flows.  

• Support Sales with daily support needs.  

Essential Skills:

• Experience using AI tools – Copilot, agent creation, and Power Automate/automation tools.  
• Highly driven, self-starter who is focused and committed.  
• Proven ability to work independently as well as part of a team, with flexibility to adapt and manage change effectively in an ever changing environment.  
• Proficiency in CRM software (e.g. Salesforce) and Microsoft Office Suite skills.  
• Ability to operate in a high-velocity, metrics-driven sales organization.  
• Excellent verbal communication and interpersonal skills.  
• Flexibility and efficiency in handling multiple sales lead sources in parallel, with a structured and prioritized approach.  
• Commercial awareness — understands business flows and demonstrates a detailed understanding of the impact of technology on business processes and results.  
• Ability to execute against a detailed delivery plan.  
• Ability to work effectively across and with different departments and country organizations.  
• Experience working with Salesforce systems and workflows.  
• Experience using Jira – able to create clear, solid ticket content.
• Speaking German and English fluently

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