Client Service Representative

Company Description

At QIMA, we’re on a mission to help our clients make products consumers can trust.

Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Our operations department’s purpose is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality

Job Description

• Handle customer enquiries;

• Provide product testing quotation and follow-up orders;

• Coordinate between external and internal clients to ensure to complete the order on time;

• Develop a relationship with client;

• Handle ad-hoc assignment as required.

Qualifications

• Diploma/degree holder in any discipline (though Science, Engineering, or another technical discipline will be a plus).

• At least 1 year of working experience/ Fresh graduate with science background is also welcome

• Good interpersonal and communication skills.

• Good command of written and spoken English and Chinese.

• Self-initiated, independent and a good team player.

Additional Information

• 5-day work, public holidays, flexible working hours

• Performance bonus and year-end bonus

• Medical, dental & vision insurance

• On-the-job training