Client Portfolio Director

Job Summary

Lead the client portfolio from the USA, serving as the senior onsite interface for client stakeholders and working closely with offshore portfolio leadership. Translate client priorities into clear delivery commitments, strengthen executive relationships, and drive portfolio growth while maintaining delivery quality and commercial discipline.

Key Responsibilities

Client relationship ownership: Build trusted relationships with client business and IT leaders, understand their priorities, and represent the portfolio in executive discussions.Portfolio governance: Lead client-facing portfolio reviews covering delivery commitments, service quality, risks, dependencies, financials, and improvement actions.Onsite–offshore coordination: Partner with offshore portfolio leadership, delivery managers, value-stream leads, and technology teams to align priorities, capacity, and execution.Delivery accountability: Oversee application development, maintenance, support, and transformation engagements; drive timely resolution of cross-program issues and escalations.Business growth: Identify expansion opportunities, shape client requirements, and collaborate with sales and solution teams on proposals, renewals, and new engagements.Commercial management: Govern portfolio budgets, revenue forecasts, profitability, resource utilization, and scope changes in partnership with finance and delivery leadership.Transformation leadership: Sponsor practical AI, automation, modernization, and productivity initiatives with clearly defined business outcomes.Resource planning: Align onsite and offshore staffing with demand, required capabilities, continuity needs, and client commitments.Executive communication: Provide concise, transparent updates on portfolio health, business outcomes, risks, and decisions required.

Skill Requirements

Extensive experience leading enterprise IT portfolios and multi-program delivery in a global services environment.Demonstrated experience managing USA-based client relationships and distributed onsite–offshore teams.Strong background in application development, managed services, enterprise platforms, and digital transformation.Commercial understanding of SOWs, pricing, forecasting, profitability, renewals, and change control.Working knowledge of Agile/SAFe delivery, service governance, and risk management.Ability to engage senior executives, navigate competing priorities, and convert business needs into actionable delivery plans.Strong communication, negotiation, stakeholder management, and problem-solving skills.

Other Requirements

Semiconductor, manufacturing, or high-tech account experience.Portfolio exposure across SAP/ERP, custom applications, data platforms, cloud, and enterprise integration.Experience shaping AI-led transformation and large managed-services opportunities.