Client Delivery Director

Job Summary

Owns end-to-end service delivery and account leadership for the Husqvarna Group relationship within HCLTech Digital Business Services (DBS): a USD 15–16M annual portfolio with a 30% growth mandate. Operating two-in-a-box with the client’s VP of Digital Business Transformation and the CDIO, the role drives the digital transformation of Husqvarna’s IT landscape across applications and infrastructure – from hyperautomation to GenAI-led operations – while scaling differentiated AI, data and automation capabilities and leading a 350+ FTE global delivery organisation. This is a replacement hire for a business-critical leadership role; continuity of client trust, delivery stability and the AI-led growth agenda are the immediate priorities. 3. Key Responsibilities Account & P&L Leadership: Own end-to-end delivery (apps + infra) for Husqvarna Group from DBS; single point of accountability for revenue (USD 15–16M p.a.), margin and the 30% growth agenda – pipeline, deal shaping, renewals and commercial negotiations. Client Partnership & Governance: Two-in-a-b

Key Responsibilities

1. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time| cost and quality are met
2. To support business development activities to source further business from the existing client
3. To ensure customer engagement / satisfaction and referenceability
4. To guide, manage, develop and engage the team
5. To anchor process improvement/compliance and other organizational initiatives

Skill Requirements

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Other Requirements

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