Business Ops Manager

Job Summary

Must have:

• Background: Degree in Engineering, Computer Science, Information Systems, Data Science or similar technical field.
• Experience: 4–7 years in process improvement, automation, data analytics or business transformation. HR experience is a plus, not a requirement.
• Process skills: Proven track record of reviewing and redesigning business processes and delivering measurable efficiency gains.
• Business analysis: Experience gathering business needs, analysing requirements, and translating them into practical solutions.
• Build skills: Strong SQL and advanced Excel / Power Query; at least one of Python or an RPA / workflow tool (Power Automate, UiPath or similar); dashboarding in Power BI, Tableau or equivalent.
• Data skills: Able to take messy operational data and turn it into structured, reliable trackers and tools that non-technical teams actually use.
• Working style: Hands-on builder, clear communicator with non-technical users, strong ownership and attention to detail. Professional English; Vietnamese preferred. 

Nice to have:

• Experience with HRIS / ATS platforms (e.g. Workday, SuccessFactors, SmartRecruiters).
• Lean Six Sigma or process-improvement certification.
• Experience applying AI / LLM tools to operational processes. 

Key Responsibilities

This hands-on role reviews and simplifies People & Culture (P&C) processes, builds automation tools, and turns P&C data into management insights.

An engineering or technical background is essential, with the ability to understand data, build tools, and work effectively with a non-technical P&C team

Skill Requirements

3.1 Must-have

• Background: Degree in Engineering, Computer Science, Information Systems, Data Science or similar technical field.
• Experience: 4–7 years in process improvement, automation, data analytics or business transformation. HR experience is a plus, not a requirement.
• Process skills: Proven track record of reviewing and redesigning business processes and delivering measurable efficiency gains.
• Business analysis: Experience gathering business needs, analysing requirements, and translating them into practical solutions.
• Build skills: Strong SQL and advanced Excel / Power Query; at least one of Python or an RPA / workflow tool (Power Automate, UiPath or similar); dashboarding in Power BI, Tableau or equivalent.
• Data skills: Able to take messy operational data and turn it into structured, reliable trackers and tools that non-technical teams actually use.
• Working style: Hands-on builder, clear communicator with non-technical users, strong ownership and attention to detail. Professional English; Vietnamese preferred.

Other Requirements