Business Operation Lead

【Main Task】
1. Business Process Design & Transformation
• Support NextGen CRM (Salesforce) and S/4HANA implementation projects from a business process perspective.
• Analyze current business workflows and identify opportunities for process optimization and standardization.
• Collaborate with business stakeholders to define future operating models and system requirements.
• Assist in documenting business processes, SOPs, work instructions, and governance guidelines.

2. Cross-functional Project Coordination
• Coordinate project activities among HQ, Regional Teams, IT, Sales, Finance, Logistics, SCM, and Customer Service functions.
• Track project milestones, deliverables, dependencies, and key risks.
• Facilitate workshops, project meetings, requirement discussions, and issue resolution sessions.
• Consolidate business requirements and ensure alignment between global standards and local business needs.
• Support management reporting and project progress communication.

3. Testing & Change Management
• Plan and coordinate User Acceptance Testing (UAT) activities.
• Prepare test scenarios, test scripts, and testing documentation.
• Coordinate defect tracking, issue follow-up, and validation activities.
• Support end-user training and system adoption programs.

4. Data Analytics & Business Insights
• Analyze business performance data and operational KPIs.
• Prepare management reports, dashboards, and executive-level presentations.
• Monitor business trends and identify opportunities for process improvement.
• Support data validation, master data governance, and reporting accuracy during transformation projects.

【Experience】
• 7+ years in Order management, logistics, SCM or customer service, ERP/CRM project experience
• Experience in team leadership or project coordination
• Order-to-Cash process knowledge
• Understanding of logistic operations
• Familiar with UAT and testing activities

【Other skills】
• Strong written and spoken English (TOEIC 700+)
• Experience working with global or regional teams

Your ZEISS Recruiting Team