Billing & Pricing Operations Analyst

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Job Description: 

Professional - Billing & Pricing Operations Analyst  

Ingram Micro is   seeking   a highly analytical and detail-oriented professional to join our Billing & Pricing Operations team.   This role is responsible for managing billing processes, pricing analysis, reconciliations, vendor coordination, and reporting.   The position plays a key role in ensuring financial accuracy, driving operational efficiencies, and enabling data-driven decision-making across global operations.  

Key Responsibilities  

• Operations Management:  

• Manage billing, pricing, and reconciliations with high accuracy and compliance.  

• Analyze vendor pricing, contracts, and financial data to resolve discrepancies.  

• Collaborate with vendors, stakeholders, and cross-functional teams to ensure smooth operations.  

• Own high-priority and complex vendor/reseller issues and drive resolution.  

• Maintain data integrity across systems, regions, and stakeholders.  

• Support pricing decisions, validations, and approvals.  

• Reporting & Analytics:  

• Generate scheduled and ad-hoc reports across multiple regions.  

• Leverage advanced Excel, reporting tools, and automation for data analysis.  

• Build dashboards, templates, and reporting solutions.  

• Analysis of large   datasets and provide   data   comprehension    

• Translate business requirements into actionable insights and reporting outputs.  

• Process Improvement:  

• Identify   operational risks, inefficiencies, and improvement opportunities.  

• Drive automation and continuous improvement initiatives.  

• Participate in cross-functional projects to improve productivity and service quality.  

• Escalation & Issue Management:  

• Investigate and resolve escalated issues through detailed analysis.  

• Collaborate with global teams to ensure   timely   resolution of business-impacting issues.  

• Subject Matter Expertise:  

• Maintain process documentation and ensure adherence to SOPs.  

• Provide guidance, training, and onboarding support to team members.  

• Act as a key point of contact for process-related queries.  

Required Qualifications  

• Bachelor’s degree in Finance , Business, Analytics, or related field.  

• 3–5+ years of experience in billing, pricing, financial operations, or reporting.  

• Advanced Excel skills (pivot tables, formulas, macros).  

• Strong analytical, problem-solving, and stakeholder management skills.  

• Experience with reconciliations, financial data, and vendor operations.  

Preferred / Good-to-Have Skills  

• SQL, Python, and data analysis capabilities.  

• Power BI or similar BI/visualization tools.  

• Experience with automation tools (Power Automate, VBA, RPA tools like UiPath).  

• Exposure to AI/ML or intelligent automation in reporting/operations.  

• Experience in Cloud   Products   and Vendors   – Billing and Pricing  

• Experience with CRM, ERP, or financial systems.  

Key Competencies  

• Data-driven decision-making  

• Strong attention to detail and accuracy  

• Collaboration and stakeholder engagement  

• Continuous improvement and automation minds