Bilingual Accounts Receivable Specialist – Call Center

Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.   In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...
We are looking to bring on a Bilingual Accounts Receivable Specialist to our growing team in Canada. This can be a fully remote position and this person can live anywhere in Canada. 

Responsibilities:

This role is responsible for contacting customers by phone to secure payment commitments, resolve payment-related concerns, and maintain accurate records of customer interactions. The A/R Specialist will work in a fast-paced, metric-driven environment and is expected to achieve defined performance targets while delivering professional customer service.

• Make a high volume of outbound calls to customers regarding outstanding balances and payment commitments.
• Request payment directly and negotiate payment arrangements within established company guidelines.
• Use active-listening and problem-solving skills to understand customer concerns, clarify payment-related issues, and determine appropriate next steps.
• Investigate payment details, account information, and customer inquiries using ERP and CRM systems.
• Document customer interactions, payment commitments, follow-up actions, and relevant account details accurately and thoroughly.
• Complete timely follow-up on payment arrangements, customer commitments, and unresolved issues.
• Escalate complex customer concerns, disputed information, or issues outside established guidelines to the appropriate internal contact.
• Maintain a professional, confident, respectful, and solution-oriented approach during all customer interactions.
• Protect customer and company information by following established procedures, confidentiality requirements, and applicable policies.

Experience and Skills:

 
• French–English bilingualism, both spoken and written, is required to communicate effectively with stakeholders across several Canadian provinces, including Quebec, as well as in the United States.
• Asset: Previous experience working in a fast-paced, metric-driven call-center.
• Experience in high-volume accounts receivable collections, telesales or a comparable outbound-calling role.
• Strong active-listening, problem-solving, negotiation, and customer-service skills.
• High energy, resilience, and the ability to remain professional under pressure.
• Motivated by achieving individual and team targets.
• Open to coaching, feedback, and continuous improvement.
• Able to adapt to changing processes, priorities and systems as needed.
• Strong organizational skills, including attention to detail and accurate notetaking.

Benefits and Working Conditions:

• Permanent, full-time position (40h per week)
• Annual salary of $65,000 to $71,000, based on experience and qualifications
• Flexible work arrangement: work in a hybrid model from one of our facilities or 100% remotely from anywhere in Canada.
• Group insurance benefits and Retirement savings program following the probationary period

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.