AV Support Engineer

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

The Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for clients' diverse technical environments. While the primary focus is on digital-first support, occasional onsite presence at client locations worldwide is required. The team ensures quick resolution of IT service issues, supporting both resident and dispatch technicians who manage incident tickets and provide in-person assistance.

Skills & Responsibilities:

• Provide assistance to users who report conference room problems through the Global Helpdesk that cannot be resolved remotely
• Work with higher support tier, third-party AV integrators, and/or manufacturers on resolving meeting room AV problems
• Resident Technicians: 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.
• Work during local business hours of that specific location. Expertise on local language with written and spoken English communication expertise
• Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
• Strong communication skills, with a customer-focused approach to resolving issues.
• Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
• Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
• Deliver superior customer service by communicating effectively and assisting clients while promoting a positive user experience.
• Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
• Support AV events by assisting with setup, troubleshooting, and post-event shutdown.
• Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
• Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent.

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Mandatory Skills: Desktop Support . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.