Associate, Operations Quality Assurance (Merchant Risk/Underwriting)

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 676,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,300 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

The Opportunity:

Our Quality Assurance team is dedicated to continuously enhancing operational excellence, process efficiency, and the systems underpinning our services. We are seeking a knowledgeable risk domain expert to join our team, driving advancements across risk operations programs with an ultimate goal to support a robust risk management framework.

• Conduct daily quality assurance checks on risk operations work to ensure compliance with internal standards and external regulatory requirements

• Take ownership of risk domain QA programs, ensuring QA evaluations are completed with high productivity and precision

• Deliver high-quality assessment results via monthly QA reports, identifying operational errors, procedural gaps, and system limitations

• Analyze root causes of identified gaps and provide actionable solutions to address QA findings, closely monitoring the remediation process

• Collaborate with global stakeholders across different functions to improve operational quality, procedures, and systems

• Proactively lead or support global projects and initiatives for quality uplift

• Minimum 5 years of risk management experience in payments, financial services, or related industries (e.g, underwriting, merchant risk monitoring, dispute handling)

• Deep understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management

• At least 1-2 years of experience in process optimization

• Previous Quality Control or Quality Assurance experience is highly desirable

• Quick learner, self-motivated, results-oriented, and adaptable to changing priorities in a fast-paced, dynamic environment

• Strong analytical and problem-solving skills, with the ability to interrogate data and processes and propose practical solutions

• Excellent verbal and written communication skills in both Mandarin and English

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.