Associate II, TPO Operations

At FIS, progress starts with people. We believe diverse perspectives lead to stronger ideas, better solutions and greater impact. If you're looking for a place where you can contribute, grow and help advance the future of financial technology, your next opportunity is here.

About the role

As a TPO Operations Associate III, you will support daily Human Resources (HR) operations and help colleagues get clear, timely support. You will manage employee records and key steps across the employee lifecycle while following HR policies and process guidelines. You will also work with internal teams to keep tasks accurate and help improve how work gets done.

What You Will Be Doing

• Support end-to-end HR operations and respond to colleague enquiries with a high level of service.
• Support recruitment, onboarding, offboarding and other employee lifecycle activities in back-end operations.
• Complete HR transactions and keep employee records and documentation accurate and up to date.
• Work with internal teams to meet HR needs, identify process gaps and support continuous improvement.
• Work rotational shifts as required to support global HR operations.

What you bring

Required qualifications.

• 1 to 3 years of experience using case management tools and providing client support.
• Strong understanding of HR processes and employee lifecycle management, with close attention to detail and accuracy.
• Good communication and coordination skills, with the ability to manage multiple tasks and meet deadlines.
• Flexibility to work rotational shifts based on business requirements.

Preferred qualifications

• Experience in HR operations, HR shared services or HR administration.
• Experience with ServiceNow, Workday and Microsoft Office applications.
• Basic understanding of AI tools and willingness to learn AI technology used in operational activities.

The impact you’ll make

As a TPO Operations Associate III, you will help colleagues receive consistent support across key employee lifecycle processes. Your focus on accurate records, timely transactions and process improvement will help keep global HR operations running smoothly and support a positive colleague experience.

What we offer you

At FIS, you’ll have opportunities to grow your career, collaborate with talented colleagues, and make an impact that reaches far beyond your role.

Our benefits include:

• Internal career growth opportunities
• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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